Job Summary
The Food & Beverage Supervisor is responsible for supporting the daily operations of the hotel's food and beverage outlets while delivering the exceptional service and personalized guest experiences synonymous with InterContinental Hotels & Resorts. This position leads by example, supervises colleagues during service, and ensures all operational, service, and brand standards are consistently met.
The Food & Beverage Supervisor works closely with the Restaurant Manager and Food & Beverage leadership team to maximize guest satisfaction, support revenue goals, control costs, and create a positive and engaging environment for colleagues.
Essential Duties & Responsibilities
Guest Experience & Service
- Deliver warm, personalized, and attentive service that reflects InterContinental's luxury standards.
- Supervise daily restaurant, bar, banquet, and/or in-room dining operations as assigned.
- Ensure food and beverage service is timely, accurate, and presented according to established standards.
- Anticipate guest needs and proactively address requests, concerns, and service recovery opportunities.
- Resolve guest complaints professionally and follow up to ensure satisfaction.
- Build strong relationships with guests and create memorable dining experiences.
Leadership & Team Development
- Lead and motivate Food & Beverage colleagues during assigned shifts.
- Conduct pre-shift meetings and communicate daily operational priorities, VIPs, events, promotions, and service expectations.
- Delegate responsibilities and monitor colleague performance throughout the shift.
- Coach and provide constructive feedback to colleagues to support their development.
- Assist with training and onboarding of new Food & Beverage colleagues.
- Promote teamwork, accountability, and a positive workplace culture.
- Ensure colleagues maintain proper grooming, uniform, and professional conduct standards.
Operations
- Ensure outlets are properly set up, clean, organized, and ready for service.
- Monitor staffing levels and assist with scheduling and labor planning as needed.
- Coordinate service between the front and back of house to ensure smooth operations.
- Monitor reservations, special requests, VIP arrivals, and special events.
- Ensure proper opening, closing, and shift-change procedures are followed.
- Maintain accurate shift logs and communicate important information to management.
Financial & Inventory Management
- Follow established cash handling, credit card, check, and banking procedures.
- Ensure accurate closing procedures and accountability for all transactions.
- Assist with inventory counts, ordering, receiving, and proper storage of food, beverage, and operating supplies.
- Monitor waste and help control food, beverage, and labor costs.
- Support outlet revenue goals through suggestive selling and upselling.
- Protect hotel assets, equipment, inventory, and financial resources.
Compliance & Standards
- Ensure compliance with IHG and InterContinental brand standards, policies, and procedures.
- Maintain compliance with federal, state, and local health and safety regulations.
- Ensure responsible alcohol service requirements are followed.
- Follow food safety and sanitation standards.
- Maintain a safe working environment and report hazards, accidents, and maintenance concerns promptly.
- Understand and follow emergency, fire, and security procedures.
Qualifications
- High school diploma or equivalent required; hospitality or food and beverage education preferred.
- Minimum of 2 years of Food & Beverage, restaurant, or hotel experience.
- Previous supervisory or leadership experience preferred.
- Luxury hotel or upscale restaurant experience strongly preferred.
- Strong knowledge of food, beverage, and service standards.
- Knowledge of cash handling, inventory control, and basic financial procedures.
- Food safety and alcohol service certifications as required by state or local regulations.
- Must be available to work flexible schedules, including evenings, weekends, holidays, and special events.
Skills & Competencies
- Exceptional guest service and hospitality mindset.
- Strong leadership and team-building skills.
- Excellent verbal and written communication.
- Ability to coach, develop, and motivate colleagues.
- Strong organizational and problem-solving abilities.
- Ability to multitask and remain composed in a fast-paced environment.
- Strong attention to detail.
- Ability to make sound decisions and resolve guest concerns effectively.
- Professional appearance and demeanor.
- Commitment to InterContinental's luxury service standards and IHG values.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift, carry, push, and pull items weighing up to 50 pounds as required.
- Ability to work in a fast-paced environment for extended periods.
- Ability to frequently bend, reach, stoop, and move throughout the hotel and food & beverage outlets.
Work Environment
This position operates in a dynamic hotel and food & beverage environment. The Food & Beverage Supervisor must be comfortable working in a high-volume setting while maintaining professionalism, composure, and exceptional service standards.
The ideal candidate is a visible floor leader who is passionate about hospitality, enjoys developing others, and takes pride in creating memorable experiences for every guest.