External Supply Chain Program Manager, WWOS, WWOS External Supply Chain

We are looking for a program manager to coordinate investigations and escalations across our external supply chain businesses to ensure that loss events across Amazon Freight, Ship with Amazon, and WePay inbound shippers flow to the correct investigation teams globally, with proper signals and minimal false positives. Today, external supply chain escalations involve multiple systems (MVP, RIVER, SSTP, Lasik), multiple investigation teams (AMER Investigations, Cluster LP, CIRS), and false positives that consume investigator bandwidth. This role will own the escalation architecture for our external supply chain businesses globally, end to end: governance, automation, standards alignment, and continuous improvement. You will be the connective tissue between detection signals and investigation action.

Key job responsibilities

• Own the global escalation matrix for external supply chain loss events (SWA, AF, WePay)
• Govern and continuously improve routing logic: FM/MM events to AMER Investigations via MVP; UTR/LM events to Cluster LP via RIVER
• Drive false positive reduction to target threshold through triage team optimization and signal refinement
• Activate and maintain the Blue-Flag process and Lasik integration for external supply chain theft signals
• Build communication automation: WWOS to SWA notifications on case creation (currently manual, target automated)
• Manage camera access provisioning and training for triage teams across 21+ SCs
• Standardize LE engagement SOPs and police report filing processes globally
• Coordinate daily with SSTP and Relay to reduce false positives and improve signal quality
• Align external supply chain investigation standards across AMER, EU, and India
• Define and maintain escalation protocols for theft incidents aligned with business stakeholders (Tier 1/2/3 response)

A day in the life

You start by reviewing overnight SSTP alerts, triaging which signals are real and which are noise. You update the Blue-Flag escalation logic in Lasik based on a new MO pattern Pat flagged yesterday. Mid-day you"re training a new batch of SWA triage team members on camera access and case formatting. After lunch you pull false positive data to quantify the impact of last week"s filter refinement. You close with a cross-regional sync aligning AMER, EU, and India investigation teams on a standardized LE engagement SOP.

About the team

The External Supply Chain team protects Amazon"s freight and parcel movements across Amazon Freight, Ship with Amazon, and WePay inbound shippers globally. These businesses serve a range of models (business to business, business to customer, and customer to customer) where volume moves through third-party carriers, shipper warehouses, terminals, and Amazon"s own network with limited visibility. The team designs, pilots, and scales solutions (seals, supervised handoffs, IoT tracking, tiered shipper security frameworks) that close visibility and chain-of-custody gaps where Amazon has historically had the fewest controls. Success is measured in loss dollars reduced, claims prevented, Network Standards established, and shipper trust earned as a competitive differentiator.