Event Services Manager

Situated in Downtown's Second Street District, Austin Proper Hotel and Residences is an iconic luxury destination just steps from Lady Bird Lake, ACL Live, and the city's best shopping. With expressive interiors by Kelly Wearstler and culinary concepts by McGuire Moorman Lambert Hospitality, the hotel offers 238 design-forward rooms and suites, a rooftop pool, immersive wellness experiences, and menus built around local farms, vibrant produce, and nutrient-rich ingredients. Wellness, design, and culture, seamlessly woven into every stay.

Job Overview

The Event Services Manager serves as the primary event planner's contact on property following turnover, acting as the primary liaison between clients and all hotel departments throughout the pre-event, event, and post-event phases. This role primarily handles complex events, including conferences, meetings, group programs, weddings, milestone social celebrations, and high-level corporate and executive gatherings, and is responsible for ensuring a seamless turnover from sales to service and back to sales.

This position requires a deep understanding of hotel operations-including banquets, catering, A/V, group rooms, and food & beverage-with the ability to lead event logistics across departments for seamless execution. The Event Services Manager brings a proven track record of building strong client and interdepartmental relationships, managing multiple groups and timelines simultaneously, and driving revenue through creative upselling and strategic menu customization.

Duties & Responsibilities

Planning & Coordination

• Serve as the primary point of contact for assigned groups following contract execution, managing programs from turnover through post-event phase while ensuring consistent, high-level service throughout.
• Oversee complex, multi-day programs including conferences, executive meetings, and high-volume group business
• Prepare all event documentation, including detailed group resumes and Banquet Event Orders (BEOs), and coordinate with Sales, property departments, and the client to ensure accurate and thorough operational communication.
• Coordinate verbally and in writing with internal and external clients regarding all event details throughout the planning process.
• Manage assigned group room blocks and meeting space, ensuring accuracy and inventory alignment with Revenue and Front Office teams.
• Manage multiple large-scale programs and timelines simultaneously with a high degree of accuracy and organization
• Proactively identify operational challenges associated with assigned programs and work with property staff and clients to solve issues or develop alternative solutions in real time.

Event Execution

• Lead pre-event and post-event meetings for assigned programs to review and communicate group needs, feedback, and program details.
• Maintain a strong on-site presence during program execution, acting as the client's primary contact
• Manage program flow in real time, resolving issues quickly and professionally
• Ensure all events are executed to brand standards and client expectations

Sales & Revenue Management

• Recognize and act on opportunities to maximize revenue through upselling, menu customization, and offering enhancements that create outstanding events.
• Manage client budgets to maximize revenue while meeting client needs and ensuring overall event profitability.
• Provide accurate forecasting for group room block pickup and food, beverage, and audio-visual revenue for assigned programs.
• Manage the financial administration of assigned programs, including accurate estimates and invoices, timely collection of program deposits, and final bill review with clients.
• Participate in client site inspections and assist with the sales process as needed to support conversion and program development.
• Partner with Sales, Events, and Revenue leadership to support departmental goals and assist with special projects as assigned.

Customer Service & Relationship Management

• Build and maintain strong client and interdepartmental relationships, fostering trust and collaboration across all phases of the event lifecycle.
• Deliver a high-tough, luxury service experience across all phases of the program.
• Conduct post-event follow0up to strengthen relationships and support repeat business.
• Act as a trusted advisor to clients, guiding decisions and anticipating needs.

Qualifications

• Minimum 3-5 years of hotel group and event servicing experience is preferred.
• Must be able to work flexible hours, including weekends and holidays, to meet the demands of a 24-hour operation.
• Understanding of hotel operations, banquets, catering, A/V, group rooms, and F&B.
• Experience in customizing menus and creative upselling to maximize revenue and ensure profitability.
• Functional knowledge of Delphi/Salesforce (FDC) and Infor HMS is strongly preferred.
• Bachelor's Degree preferred.

Required Skills

• High level of computer proficiency with working knowledge of Microsoft Office Suite, Adobe Acrobat, InDesign, Canva, and macOS.

• Demonstrated commitment to exceptional attention to detail and thorough, accurate execution across all aspects of event planning, documentation, and client servicing.

• Strong problem-solving skills with the ability to remain composed, organized, and solutions-focused in a fast-paced, high-pressure environment.

• Ability to navigate challenging or sensitive guest situations with professionalism, diplomacy, and sound judgment.

• Exceptional organizational and multitasking skills, with the ability to effectively prioritize competing deadlines and client needs

• Consistently produces highly accurate work, with a strong focus on quality control, completeness, and follow-through.

• Actively contributes as a collaborative and dependable team member, supporting departmental cohesion and operational success.

• Maintains a high standard of quality and service excellence regardless of workload or time constraints.

• Takes initiative and responds with urgency and professionalism to ensure projects, client requests, and operational needs are delivered on time and to brand standards.

• Proactive and revenue-focused, with an understanding of how service decisions, upselling opportunities, and operational execution directly impact overall event profitability.

• Naturally intuitive and client-focused, with the ability to anticipate needs, ask the right questions, and thoughtfully guide clients through planning decisions-often before needs are explicitly stated.

• Friendly, polished, and personable professional who builds trust quickly with clients and internal partners alike.

• Brings a strong sense of ownership, pride, and professional ambition to each assignment, with a genuine desire to excel, continuously improve, and contribute to the success of a high-achieving events and sales team.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.