EUC Engineer

EUC Engineer
WA/Redmond-5 days per week at the client site

Does candidate have strong experiene with MS Intune, SCCM/MECM and Windows OS engineering?
Does candidate have experience with mobile device management and security compliance?
Does candiate have hands-on experience with software packaging and endpoint security?
Does candidate have proficiency with PowerShell scripting for automation?
Does candidate have knowledge of Active Directory, GPO management, and identity services?


EUC Engineer – Job Description

We don't need to have Super experts on managing EUC Skills , this is like IT Support team who can help the associates on fixing the problems of their laptops and printers .

Below are the requirement of candidates with 5 to 8 years of experience.

Good communication skills , understanding end user issues and troubleshoot ,escalate to L2 / SME team to fix the issues,
Triaging tickets, able to answer the calls which are from Customer
Troubleshoot the SCCM Agent and Intune agent and Autopilot deployment
Assists with the configuration, deployment, and troubleshooting of Multi-Factor Authentication (MFA)
MAM/MDM
Troubleshoot and fix the Windows and Mac OS issues
Printer issues and configurations
Network connecting and VPN Profile issues
Used Service Now to log, assign, and receive support tickets with descriptions of issues, progress, and
solutions and guides Tier 1 staff in best practice usage.
Participate actively in incidents, problems, requests, and change management processes and the customer
ongoing improvement.
Upgrade of Windows and mac OS issues
Helping the customer on configuring M365 Components (Outlook,Teams,Onedrive) issues