The ETPS Performance Specialist helps identify areas needing attention and supports efforts to improve outcomes, increase accountability, and promote quality services across the organization. The position serves as a resource for leaders and staff regarding ETPS requirements, reporting processes, and performance expectations. The specialist performs these responsibilities under the direction of the Manager, Healthcare Metrics & Performance.
POSITION SPECIFIC DUTIES & RESPONSIBILITIES:
Performance Monitoring
- Track assigned ETPS, CCBHC, and organizational performance measures.
- Review reports and performance information for accuracy and completeness.
- Monitor performance results and identify areas that may need attention.
- Notify leadership of missing information, reporting concerns, or performance issues.
- Maintain tracking spreadsheets and monitoring tools.
- Follow up with programs regarding overdue items or reporting requirements.
- Assist with collecting and organizing information used to evaluate performance.
- Maintain records related to performance monitoring activities.
- Support leaders in understanding performance expectations and reporting requirements.
- Assist with special projects related to quality and performance improvement.
Reporting and Data Support
- Gather information from reports, systems, and other sources.
- Review data for missing information, errors, or inconsistencies.
- Help correct reporting issues by working with program and support staff.
- Prepare routine reports, spreadsheets, charts, and summaries.
- Update tracking logs and performance-monitoring tools.
- Help maintain dashboards and reporting resources.
- Distribute reports according to established schedules.
- Maintain documentation related to reports and tracking processes.
- Ensure information is organized and available when needed.
- Protect confidential information and follow agency privacy requirements.
Program Support and Follow-Up
- Answer routine questions related to ETPS measures and performance reports.
- Work with program staff to obtain information needed for reporting.
- Assist with preparing materials for meetings and performance reviews.
- Track action items and follow-up activities identified by leadership.
- Help monitor progress on improvement efforts.
- Notify the manager when issues require additional attention.
- Maintain positive working relationships with leaders, staff, and support departments.
- Support consistent reporting practices across programs and locations.
Training and Documentation
- Assist in maintaining ETPS training materials, reference guides, and written procedures.
- Help update forms, job aids, and educational resources.
- Provide basic assistance and guidance regarding reporting processes and requirements.
- Assist with training sessions and workshops as assigned.
- Keep reporting and procedural documents organized and current.
- Cross-train with other staff to support continuity of operations.
Communication and Collaboration
- Communicate professionally with staff at all levels of the organization.
- Participate in meetings related to performance monitoring and quality improvement.
- Share information, updates, and reminders regarding reporting requirements.
- Work cooperatively with clinical, operational, and administrative staff.
- Escalate concerns to the manager when appropriate.
- Support a culture of accountability, teamwork, and continuous improvement.
Continuous Quality Improvement
- Assist with projects designed to improve performance and service delivery.
- Help identify trends, barriers, and areas needing improvement.
- Gather and organize information used in improvement activities.
- Track corrective actions and follow-up assignments.
- Monitor progress and provide updates to leadership.
- Support implementation of new performance measures and reporting requirements.
- Assist with efforts to improve data quality and reporting accuracy.
QUALIFICATIONS
EDUCATION:
- Must be a high school graduate or have HS equivalent
- Associates degree preferred
EXPERIENCE:
Two years of experience in healthcare, behavioral health, administrative support, quality monitoring, reporting, records management, or a related field preferred.
- Experience working with spreadsheets, reports, databases, or electronic record systems preferred.
- Experience in behavioral health or healthcare settings preferred.
PERFORMANCE COMPETENCIES:
- Communication
- Decision Making
- Engagement
- Initiative and Accountability
- Interpersonal
- Learning
- Organizational Alignment
- Quality of Work
KNOWLEDGE/SKILLS/ABILITIES:
- Basic to intermediate knowledge of Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
- Ability to organize and maintain accurate records.
- Ability to review information and identify possible errors or missing information.
- Ability to create and maintain spreadsheets and reports.
- Ability to manage multiple assignments and meet deadlines.
- Strong attention to detail.
- Good verbal and written communication skills.
- Ability to follow written procedures and instructions.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality.
- Ability to learn agency reporting requirements and performance measures.
- Ability to build positive working relationships with staff and leaders.
CERTIFICATIONS/LICENSES:
OTHER INFORMATION
SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.