Equipment Technical Support Representative - The Toro Company

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Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and a healthy tenure, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

The Siteworks division is seeking to add a Equipment Technical Support Representative to support our growing portfolio of light construction and electric equipment. This role provides front-line technical and customer support to dealers, distributors, and internal teams, ensuring timely issue resolution, accurate information, and a high-quality customer experience. The position plays a key role in supporting product performance, driving customer satisfaction, and enabling the continued growth of the Siteworks business.

What Will You Do?

• Manage a high volume of incoming calls, emails, and case requests in a timely manner while maintaining strong customer service standards.
• Develop and apply working knowledge across a broad portfolio of Siteworks equipment, including light construction equipment and electric-powered products (e.g., battery, hybrid, and electronically controlled systems).
• Diagnose and resolve technical, mechanical, and electrical issues using available tools such as schematics, service manuals, engineering drawings, and diagnostic resources.
• Provide front-line technical support to dealers, distributors, rental partners, and internal teams related to equipment troubleshooting, part identification, system diagnostics, and product performance.
• Support order management processes within SAP, including order entry, order changes, inventory checks, part availability, pricing, and shipment tracking.
• Interpret engineering prints, parts catalogs, and electrical schematics to support accurate part identification and issue resolution.
• Partner with engineering, quality, and manufacturing teams to escalate product issues, communicate field feedback, and support continuous improvement efforts.
• Provide guidance on electric equipment systems, including battery technology, charging systems, controllers, and electronic diagnostics (training provided as needed).
• Resolve customer discrepancies and authorize appropriate actions (returns, credits, debits) within established guidelines.
• Maintain strong cross-functional relationships to effectively navigate internal processes and provide timely, accurate information.
• Exercise independent judgment to make sound decisions balancing customer satisfaction, business impact, and policy alignment.
• Support occasional field activity or product movement as needed (dealer visits, shipments, or hands-on validation).
• Perform other duties as assigned

What Do You Need?

• Associate's degree or technical certification in a related field (mechanical, electrical, heavy equipment, or similar) OR equivalent experience.

• Technical Support Representative I: 0-2+ years' experience in technical support, equipment service, or construction/light equipment industry preferred.

• Technical Support Representative II (Mid): 3-5+ experience in technical support, equipment service, or construction/light equipment industry required.

• Working knowledge or ability to learn:

• Mechanical systems (hydraulics, engines, drivetrains)

• Electrical and electronic systems (battery, controls, CAN systems, diagnostics)

• Strong troubleshooting and problem-solving skills across mechanical and electrical systems.

• Experience with SAP, CRM, or technical support systems preferred.

• Ability to interpret technical documentation, schematics, and parts diagrams.

• Strong verbal and written communication skills with the ability to support both technical and non-technical audiences.

• Ability to work independently and collaboratively across teams.

• Demonstrated customer focus and ability to manage high-pressure situations.

• Valid driver's license with acceptable driving record.

WORK ENVIRONMENT

• Primarily office-based with regular interaction in a shop/lab environment supporting equipment diagnostics and validation.
• Exposure to mechanical and electrical equipment, including moving machinery and powered vehicles.
• Ability to lift up to 50 pounds.
• Fast-paced environment with competing priorities, high customer interaction, and occasional escalations.
• Occasional travel may be required (dealer visits, training, or field support).
• Standard work schedule may include extended hours or overtime based on customer demand.
• Participation in on-call rotation for after-hours technical support.
• Frequent use of computer systems, phone, and diagnostic tools.

What Can We Give You?

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Location - Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!
• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
• Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Summer Hours - Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.
• Flexible Work Arrangements - This team is currently implementing a hybrid work schedule. 4 days onsite and up to 1 day from a home office. #LI-Hybrid
• Competitive Salary - The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the annual pay range is between $68,000 - $95,000. Cash compensation is one piece of our competitive total rewards package. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the dailypay app.

At The Toro Company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you'll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. All legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday, our applicant tracking system.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.