Onsite Print Administrator

Job Title: Onsite Print Administrator

Location: St. Paul, MN

Duration: Contract - 24 months

Pay Range: $22.29/hr $29.18/hr (W2)

Job ID: 410161

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Representative V to join our team as an Onsite Administrator (Print) - OSA Level II. The role will support a customer site in St. Paul, MN and requires daily onsite presence. The ideal candidate will have strong experience in customer-facing technical support, print device administration, and proactive account management and a proven ability to resolve complex issues independently, optimize device uptime, and drive customer satisfaction and retention.

Responsibilities:

• Ensure high customer satisfaction by clarifying needs and addressing inquiries promptly and appropriately.
• Handle customer-relation issues, provide guidance, and escalate per established procedures.
• Provide software service, pre-sales, post-sales, and service delivery support, including proactive and reactive services for mission critical customers.
• Monitor systems to detect performance issues and execute corrective action plans as needed.
• Contribute customer business and industry trend insights to the Account Support Plan and support account growth and retention.
• Mentor and coach new hires on work processes and procedures, and provide leadership to Field Technical Support Representatives.
• Execute approved scripted change management activities and adhere to incident, change, and problem management processes.
• Meet daily production goals and contract-required response times while maintaining data confidentiality and compliance with standards.
• Perform routine installations, configurations, and initial troubleshooting on assigned platforms and applications.

Onsite Administrator (Print) - OSA Level II Duties:

• Manage consumable inventory and ensure adequate supplies at customer sites.
• Replace toner, consumables, and paper, and clear paper jams.
• Assist end users with device functionality and perform initial troubleshooting.
• Coordinate with HP for software-branded support and report customer dissatisfaction to CSM/SDM.
• Collect usage pages per device as needed and swap devices with spares when required.

Required Skills & Qualifications:

• Broad knowledge of corporate policies, products, markets, and processes, with understanding of business management principles and practices.
• Demonstrated expertise in O/S fundamentals, DHCP, and networking in heterogeneous data center or enterprise environments.
• Experience supporting a full range of HP products for enterprise customers and managing proactive account activities.
• Strong communication and presentation skills with effective written and verbal delivery.
• Ability to prevent unplanned outages or data loss through proactive escalation and incident trend identification.
• Customer relationship building skills that support long-term engagement and retention.
• Performance under high-pressure situations with sound judgment, planning, problem solving, analysis, and negotiation.
• Leadership capability to coach field support staff and share technical knowledge.
• Familiarity with change management processes and tools.
• Must reside in or commute daily to St. Paul, MN customer site.

Experience & Education:

• Minimum Vocational/Diploma/Associate Degree in a technical field with 6+ years related experience, or a Bachelor's degree with 4-6 years relevant experience. Alternatively, a High School Diploma/GED with commensurate work experience and demonstrated competence.
• Typically 2-5 years of related hands-on work in maintenance, quality, or related fields for OSA II scope.

Work Conditions & Expectations:

• Full time at the customer site. Business casual dress code.
• Client interface required. No overtime required.
• Work on site required at 2501 Hudson Rd, St. Paul, MN 55144.

Preferred Skills:

• Experience in mission critical customer environments and service delivery frameworks.
• Background with HP print fleets, asset swaps, and usage reporting.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.