Highlights
With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. Client facing role - requires good communication skill and excellent Customer Support attitude.
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Management Consulting Services |
| Salary | $27.14 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our Client, an IT Services and Consultant company, is looking for an End User Support Technician for their Charlotte, NC location.
Responsibilities:
- The Technical support role is pivotal in ensuring seamless end user support within our organization. With a focus on providing exceptional technical assistance, the candidate will manage and resolve End user equipment-related issues efficiently. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.
- Client facing role - requires good communication skill and excellent Customer Support attitude
- Manage inventory of desktop hardware and software, ensuring availability and proper functioning
Requirements:
- Strong understanding of desktop/laptop/mobile device support principles and practices
- Excellent communication skills
- Flexibility to support users in office as well as Factory floor where applicable
- Years of Experience: 8.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.