Enablement Strategy & Excellence Program Manager, Customer Success

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a passionate professional who thrives on equipping teams with the tools, knowledge, and frameworks they need to deliver exceptional customer experiences? Nutanix is looking for a driven and strategic Enablement Program Manager to join our Customer Success team, where you'll own and evolve the end-to-end enablement model that empowers our Customer Experience Managers (CXMs) to drive product adoption and customer outcomes at scale. In this role, you'll design and deliver impactful enablement programs, surface actionable insights from data, and lead change management efforts that ensure new processes and playbooks land effectively across a globally distributed team. If you're ready to make a meaningful difference in how our teams operate and grow, we want to hear from you.

About the Team

At Nutanix, you'll be joining the Customer Operations team within our Customer Success division, a dynamic, globally distributed group of six talented professionals spanning Serbia, Durham, NC, and Seattle, WA. Our team culture thrives on collaboration, mutual respect, and a shared commitment to achieving goals together. We believe in leveraging each other's strengths and maintaining open lines of communication, which not only helps us hit our objectives but also fosters an environment conducive to learning and personal growth. You will report to the Global Process and Enablement Leader for Customer Success Operations. The work setup is hybrid for our Durham, NC-based employees, requiring you to be in the office three days a week. This arrangement allows for valuable in-person collaboration while also providing the flexibility to balance your work and personal life. Additionally, while some travel may be involved, it is limited to a maximum of 10%, ensuring you can manage your time effectively.

Your Role

• Own the CS Enablement System - Define and manage the end-to-end enablement model, including intake, prioritization, delivery, feedback, and third-party coordination. Align cross-functional enablement forums: including Weekly Enablement Sessions, Onboarding Sessions, Workshops, and more to deliver a consistent and cohesive learning experience across the organization.
• Establish Feedback and Continuous Improvement - Capture feedback from CXMs and leadership on effectiveness. Identify gaps between intended processes and field execution, and continuously maintain and refine enablement programs based on insights.
• Drive Enablement and Adoption - Support weekly CXM enablement sessions tied to business priorities. Ensure enablement content is clear, usable, and adopted in the field.
• Drive Operational Excellence - Identify opportunities to streamline and optimize processes, tools, and workflows. Partner cross functionally to eliminate inefficiencies, standardize best practices, and ensure scalable, repeatable operations that support a high-performing Customer Success organization.
• Analyze and Surface Insights - Analyze CSPs, action plans, and CS360 data to identify trends and blockers. Translate insights into targeted enablement initiatives and playbook updates.
• Own Communication and Change Management - Drive the launch plan, including communications, change management, and rollout of playbooks, processes, and updates. Deliver clear and concise supporting materials to all stakeholders.
• Measure and Report Impact - Define and track enablement success metrics, including adoption and effectiveness. Report insights and recommend focus areas to leadership to continuously improve CXM performance.

What You Will Bring

• 7+ years of experience in program management, particularly in cross-functional initiatives with Product and Engineering teams.
• Strong background in Customer Success operations, workflows, and lifecycle management.
• Demonstrated expertise in change management, with a history of driving organizational transformation and influencing senior leadership.
• Experience designing and delivering enablement programs, learning curricula, or training frameworks within a Customer Success or Sales organization.
• Exceptional data analysis skills, with the ability to turn insights into actionable recommendations and present them to executive leadership.
• Proficient with project management tools (e.g., Jira, Asana, Smartsheet) and data visualization platforms.
• Advanced degree (MBA or related field) preferred, showcasing a strong foundational understanding of business principles.

Work Arrangement

Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.

The pay range for this position at commencement of employment is expected to be between USD $ 128,000 and USD $ 255,600 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

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