Emergency Desk Operations Dispatcher

Emergency Desk Operations Dispatcher

Category

Charles River Campus --> Security/Police

Job Location

Boston, MA, United States

Tracking Code

26500069061003

Posted Date

10/8/2026

Salary Grade

Grade 46

Expected Hiring Range Minimum

$23.13

Expected Hiring Range Maximum

$36.97

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University''s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

• This position is totally responsible for the operation of the Control Desk at Facilities Management & Planning. This includes after hours, weekends and holidays.
• This position is responsible on a 24-hour/7-day basis to receive requests for emergency maintenance and then direct and coordinate the various management, trades and custodial activities.
• Creates work orders, properly documents unusual incidents, and notifies appropriate management staff of serious situations involving FM&P or its employees.
• Monitors a variety of computerized alarm systems for HVAC, electrical, and plumbing systems, assesses the alarms that come in, and directs the appropriate response.
• Maintains a 24/7 point of contact for all FM&P activities.

Required Skills

• Associate''s or Vocational/Technical degree required, B.A./B.S. preferred.
• Three to five years of relevant experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.