Emergency Communications Specialist

NOW HIRING · Emergency Communications Specialists

CITY OF KATY POLICE DEPARTMENT

You Are The First First Responder.

Emergency Communications Specialist · Shift Work · 24.01-34.01/hr.

Shift Work | 9-1-1 Dispatch | Police Department | Certifications Provided

THE REALITY OF THIS ROLE

• You will take calls at 2 a.m. from people in the worst moments of their lives - and you will be

the calm they desperately need.

• You will simultaneously manage multiple active incidents, track officer locations, relay critical

information, and make split-second decisions - all without leaving your chair.

• You won't carry a badge or wear a vest, but the officers, firefighters, and paramedics in the

field will depend on you completely.

• This is not a stepping stone to something else. This is the job - and it takes everything you've

got.

ABOUT THE ROLE

The City of Katy Emergency Communications Center is the nerve center of public safety operations

for our community. As an Emergency Communications Specialist, you are the link between a citizen in

crisis and the help that saves them. You will handle 9-1-1 and non-emergency calls across Police,

Fire, and Medical channels, dispatch personnel using computer-aided dispatch systems, maintain

critical data records in local, state, and national systems, and serve as an essential resource

after hours for animal control, public works, and parks.

This position is designated Critical Personnel. During disasters or catastrophic events, you may be

required to remain on duty and perform duties beyond your normal scope to protect the continuity of

City operations.

WHAT YOU'LL HANDLE EVERY SHIFT

Multi-Channel Call Intake

9-1-1 and non-emergency calls for Police, Fire, and Medical including TDD systems

CAD Dispatch

Real-time dispatch of Police, Fire & EMS via computer-aided dispatch

Database Operations

NCIC/TCIC entries, warrants, and SETCIC/TLETS/NLETS system management

Record Keeping

Accurate information relay and documentation under high-pressure conditions

Jail Out-Booking

Processing subjects from jail including cash payments and bonds

After-Hours Coordination

Animal control, public works, and parks dispatch after business hours

WHO SUCCEEDS HERE

A high school diploma is the minimum - but the people who thrive in this role bring far more. We're

looking for individuals who:

Stay composed when everything is happening at once - your voice is someone's lifeline

Rapidly absorb, verify, and relay information with precision - errors have real consequences

Communicate clearly and confidently in writing and verbally, across radio and phone

simultaneously

Thrive on structure and accountability - you follow protocols because lives depend on them

Know Katy's streets, geography, and city boundaries - or are committed to learning them fast

Ready for shift work - nights, weekends, holidays, and yes, bad weather days

CERTIFICATIONS REQUIRED (WITHIN 6 MONTHS)

• TCOLE Telecommunicator - State of Texas
• EMD Certification - Emergency Medical
• EFD Certification - Emergency Fire
• CPR Certification - Required
• NCIC / TCIC - Certification req.

We invest in your training. All certifications are obtained after hire - we'll get you there.

Ready to answer the call?

City of Katy · Equal Opportunity Employer · ADA Compliant