Emergency Communications Specialist Salary
$53,040.00 - $80,849.60 Annually
Location Grand Prairie, TX
Job Type Full Time
Job Number 2026-00042
Department Police Division Emergency Communications Center
Opening Date 03/04/2026
Closing Date 4/10/2026 5:00 PM Central
Description
Benefits Questions
Job Summary
Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful? Are you looking for an opportunity, where you can truly make a difference in the lives of others? If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center. We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service.
What it takes to make the team
• You must display a positive, upbeat, team-focused attitude. • You must be able to work calmly under pressure, while making time-sensitive decisions. • To achieve daily success, you must be able to work well as part of a team. • Being solution-oriented and open to innovation is essential. • We work in a fast-paced environment, being able to adapt to change quickly, is a necessity. • Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance. • You must be dependable, as the success of our team depends on it.
Essential Job Functions
Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses.
• Ask questions to interpret, analyze, and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments. • Provide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations. • Provide instruction and general guidance to the community during non-emergency situations. • Prioritize emergency and non-emergency request for assistance from the community, departmental members, and fellow first responders, using established procedures and guidelines. • Coordinate Police, Fire, and other public safety and city department responses to emergency and non-emergency requests for assistance. • Make quick decisions in emergency situations in the interest of our community and other first responders. • Perform general clerical and support duties, relative to Public Safety.
Our Schedule
We operate 24 hours a day, 7 days a week, including all holidays and weekends, so flexibility in your schedule is a must.
Benefits of working for the City of Grand Prairie Emergency Communications Center
• Competitive pay, starting at $25.50/hour • Competitive lateral pay opportunities • 3 to 4 days off per week • Endless opportunities for skill advancement and training • 2 to 1 match into Texas Municipal Retirement System • Great Medical, Dental, and Vision Insurance • Paid Time off • Stable work environment • Tuition Reimbursement • Certification Pay • Minimum Qualifications
Must be at least 18 years of age
• Ability to read, write, and speak English fluently • Valid Texas Drivers License • This position requires access to Criminal Justice Information and due to CJIS/FBI policy, applicants must be a U.S. Citizen • Minimum of 1 year customer service experience • Work requires knowledge necessary to understand basic operational, technical, reading, math, and/or office processes.
Level of knowledge equivalent to four years of high school or GED equivalency
Candidate will be required to pass pre-employment screening, which includes:
• Drug screen • Polygraph • Psychological • Background investigation
No Marijuana/THC usage in the last rolling calendar year
• No Felony or Class A Misdemeanor conviction, deferred adjudication, or pre-trial diversion • No Family Violence conviction, deferred adjudication, or pre-trail diversion • No Class B Misdemeanor conviction, deferred adjudication, or pre-trial diversion in the last 10 years • No DUI/DWI conviction, deferred adjudication, or pre-trial diversions in the last 10 years • No open arrest/case for any criminal offense
Summary of Benefits
Are you a US Citizen by birth or naturalization? (Texas Administrative Code, Rule 217.1 Minimum Standards for Enrollment and Initial Licensure states that you must be a U.S. Citizen to be licensed as a Telecommunicator in the State of Texas) Yes No
What is the highest level of Education obtained? Some high school, no diploma or GED High School Diploma/GED Some College, no degree Technical or Trade School (Did not complete) Technical or Trade School (Completed) Associates Degree Bachelors Degree Masters Degree Doctorate Degree
How much customer service experience do you have? No experience Less than 1 year of experience 1 year less than 2 years 2 years less than 3 years Over 3 years of experience
If yes, in which of these fields do you have 1 or more years of customer service experience? 911 Emergency Communication Call Center w/heavy call volume Alarm Monitoring Retail Restaurant None of the above
Please select the certifications or licenses that you currently hold from the list below: Valid Drivers TCOLE Peace Officers License TCOLE Basic Telecommunications License TCOLE 40 hour Telecommunicator certification NCIC/TCIC & TLETS full Access certification Emergency Medical Dispatch certification American Heart Association CPR certification None of the above
What is your typing speed on a computer keyboard? 5-30 words per minute 35-60 words per minute 60 + words per minute
Which language(s) do you fluently speak and write? Spanish Vietnamese English
Do you anticipate any problems with you working 12 hours shifts during the evenings, deep nights, weekends, and Holidays? Yes No
Do you handle mental and emotional stress well? Yes No
Are you able to make sound decisions in a stressful situation? Yes No
Have you ever quit a job to avoid being fired or while under investigation? Yes No
Have you used marijuana in the last year? Yes No
Have you ever used any of the following substances? LSD/Acid PCP/Angel Dust Heroin Crack or Cocaine Huffed Paint Steroids (not prescribed by physician) Other illicit/illegal drug or intoxicant None of the above
Have you ever manufactured, delivered, sold, or distributed an illicit/illegal drug, controlled substance, dangerous drug, or marijuana? Yes No
Have you ever been convicted, plead guilty to, or received deferred adjudication for a Misdemeanor A or felony? Yes No
Have you ever been convicted, plead guilty to, or received deferred adjudication for a Misdemeanor B in the last 10 years and/or do you currently have any charges pending against you? Yes No
Were you referred to apply for this position by a City Employee? Is so, please list their name Required Question Employer City of Grand Prairie Address 300 W. Main Street Grand Prairie, Texas, 75050 Phone 972-237-8192 Website http://www.gptx.org