Emergency Communication Specialist - 36hrs *$2,500 Sign On Bonus

The Emergency Communications Center, staffed with Communications Specialists, coordinates the transfer of critically ill patients via the Boston Children's Hospital Critical Care Transport Team as well as all transfers to the Emergency Department from hospitals, urgent care centers, and pediatrician's offices. The Emergency Communications Center is also responsible for activating all medical emergency responses throughout the enterprise's multiple locations, leveraging its expertise in highly reliable communication.

Position Summary/Department Summary:
The Emergency Communications Center, staffed with Communications Specialists, coordinates the transfer of critically ill patients via the Boston Children's Hospital Critical Care Transport Team as well as all transfers to the Emergency Department from hospitals, urgent care centers, and pediatrician's offices. The Emergency Communications Center is also responsible for activating all medical emergency responses throughout the enterprise's multiple locations, leveraging its expertise in highly reliable communication.

Key Responsibilities:

• Effectively receiving clinical information from healthcare providers.
• Identifying and triaging referrals for critically ill and injured patients.
• Appropriately documenting relevant information in hospital databases.
• In addition, this role requires departmental committee involvement, attendance at regular meetings and ongoing education, and other related administrative responsibilities as necessary.
• Having the ability to be versatile and handle multiple crises at once while maintaining composure and efficiency. 
• 36hrs rotating day/nights and weekends.

Minimum Qualifications
Education:

• High school diploma or equivalent required.
• Bachelor’s degree preferred.

Experience:

• Minimum 2 years of administrative-based experience with a high degree of accountability are strongly preferred. 
• Knowledge of medical terminology through work experience and/or training required.
• Flexibility of schedule, and be comfortable taking direction from several different vantage points, and have superior customer services skills and attention to detail.
• Dispatch operations and/or EMT experience preferred.
• Good communication skills.
• Hospital and/or healthcare triage based experience also strongly preferred.
• The ability to work on a team.

*Sign-on bonus of $2,500.00  (who have not worked at BCH in the past 2 years.)