Email Operations Specialist, AWS Integrated Demand Center

The AWS Email team is looking for a detail-oriented Email Operations Specialist. This role owns the resource management workflows across intake workflows, routing logic, reusable templates, QA gates, SLAs, and operational dashboards that govern how every request flows from submission through send. This person designs and maintains the standardized, repeatable processes that allow quality and speed to scale with volume. They will partner cross-functionally across marketing, engineering, analytics, and global operations teams to drive continuous improvement across the full email production lifecycle.

The ideal candidate has a track record of building and optimizing operational systems. They think in frameworks, default to automation over manual effort, and have experience in resource and capacity management across distributed digital teams. This is a high-visibility and high-impact workstream that works across AWS Marketing.

Key job responsibilities

Own the email production system end-to-end - design and maintain the intake-to-deploy workflow (Workfront request forms, task templates, routing logic, and auto-assignment rules) so every request follows a standardized, repeatable path from submission through send

Optimize and own the request intake and prioritization model - establish the triage and routing framework and prioritization criteria that keep the queue moving; own the rules, not the ticket

Optimize and own channel SLAs and operational reporting - define service-level standards (e.g., intake acknowledgment, build turnaround, on-time send rate) and own the dashboards that track cycle time, throughput, defect/rework rate, and SLA adherence across all AWS email programs

Create and maintain reusable production assets - build and version the email templates, task templates, checklists, and process documentation the build team runs on, so quality and speed scale with volume instead of depending on individuals

Drive continuous process optimization across the build-test-deploy lifecycle - identify bottlenecks, standardize workflows, and implement measurable efficiency improvements; partner with global operations teams to ensure continuity of coverage and consistent process adherence across time zones, including scaling the system for large programs

Drive onboarding and operational training across the organization