| Location | San Diego, CA |
| Salary | $77,225–$90,209 Per Year |
\t\t\t\t\t
\t\t\t\t\t
San Diego Zoo Wildlife Alliance
\t\t\t\t\t \t\t\t\t\t
Education & Tours Supervisor - Full Time - San Diego Zoo
\t\t\t\t\t \t\t\t\t\t \t\t\t\t\t
HOW YOU WILL IPACT OUR MISSION
\t\t\t\t\tThe Education & Tours Supervisor is responsible for the daily supervision of the education and tours operations. This position reports to the Education and Tours Manager.
\t\t\t\t\t
\t\t\t\t\tWHAT YOU WILL DO
\t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Oversees the department\s daily operations, including staff, facilities, equipment, and resources.
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Supervises Educator Guides, Program Aides, and seasonal staff by setting goals, providing constructive feedback, and supporting continued professional growth and development.
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
In collaboration with the department management team, hires, onboards, and provides ongoing training for Educator Guides, Program Aides, and seasonal staff.
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Reviews and authorizes staff timesheets, assignments, and job responsibilities.
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Recommends, develops, and ensures adherence to department policies and procedures, undertaking disciplinary actions as needed.
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Assists in managing the reservations and ticketing system, and inventory for school and tour booking programs.
\t\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t
WHAT WE ARE LOOKING FOR
\t\t\t\t\t \t\t\t\t\t
The San Diego Zoo Education & Premium Experiences team seeks a motivated, organized, and collaborative leader to support education program and premium experience operations. This position reports to the Education Experience Manager (Operations) and supports a suite of 25+ tours, experiences, and programs. In collaboration with other department leaders, this position provides direct supervision, training, and professional development to a team of 30+ Wildlife Educator Guides. This role provides customer service support and assists with problem solving, program modification, and mitigating day-to-day operational challenges. The ideal candidate has experience supervising and training staff, providing timely feedback, collaborating across departments, and engaging in complex problem-solving. Individuals who are passionate about connecting people with wildlife, finding creative solutions, and developing conservation education professionals are encouraged to apply.
\t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
JOB EXPERIENCE
\t\t\t\t\t \t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
1+ years' experience in an education or operations department in a zoo, museum, theme-park or other informal learning center
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Coursework in science or education or a related field or equivalent specialized training
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Program and tour development experience
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Animal handling experience
\t\t\t\t\t\t\t
\t\t\t\t\t\t
\t\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
EDUCATION AND CERTIFICATIONS
\t\t\t\t\t \t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Bachelor\s Degree
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Teaching certification preferred
\t\t\t\t\t\t\t
\t\t\t\t\t\t
\t\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
SKILLS AND KNOWLEDGE
\t\t\t\t\t \t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Knowledge of learning theories and interpretative techniques
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Ability to effectively lead a team in a diverse environment
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Able to communicate effectively (verbal and written)
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Effective customer relations skills
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Ability to monitor and schedule resources
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Ability to utilize a variety of computer software programs (e.g, Dayforce, Galaxy, Google suite, Bookeo, etc.)
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Able to train staff to handle animals and use animal behavior modification
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Experience with reservations and ticketing system (Galaxy preferred)
\t\t\t\t\t\t\t
\t\t\t\t\t\t\t * \t\t\t\t\t\t\t
Knowledge of analytics
\t\t\t\t\t\t\t
\t\t\t\t\t\t
\t\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t
SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER
\t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Family Passes
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Complimentary Tickets
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Local and In-House Discounts
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Employee Assistance Program
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Wellness Program
\t\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t
IMPORTANT DETAILS
\t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Location: San Diego, CA
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Position Type: Salaried Full-Time Exempt Position
\t\t\t\t\t\t
\t\t\t\t\t\t * \t\t\t\t\t\t
Salary Range: $77,225 - $90,209
\t\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t \t\t\t\t\t
How to Apply
\t\t\t\t\t
https://jobs.dayforcehcm.com/en-US/sdzwa/SanDiegoZooCareersExternal/jobs/25712
\t\t\t\t\t
San Diego Zoo Wildlife Alliance
2920 Zoo Dr
San Diego, CA 92101
\t\t\t\t\t \t\t\t\t\t Return to All Job Posts \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
Edit your job posting
\t\t\t\t\t \t\t\t\t\t \t\t\t\t\t General Settings \t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Title (limited to 100 characters)
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Description
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Rich Text Editor, listing_description
Editor toolbarsDocument Maximize Show BlocksEditing Cut Copy Paste Paste as plain text Paste from Word Clipboard Tools Undo Redo Find Spell Check As You Typeabout HelpStylesFormatFormatBasic Styles Bold Italic Underline Remove FormatParagraph Align Left Center Align Right Justify Justify Tools Insert/Remove Numbered List Insert/Remove Bulleted List Decrease Indent Increase Indent Block QuoteInsert Image Table Insert Horizontal Line Insert Special Character Insert HTML InsertLinks Link Unlink Anchor
Press ALT 0 for help
Rich Text Editor, listing_description
Elements path
\t\t\t\t\t \t\t\t\t\t Add details about the job itself here. \t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Experience
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Comments
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Salary
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Category Type
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t Internship \t\t\t\t\t \t\t\t\t\t Job \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
How should a candidate apply?
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Rich Text Editor, listing_applyinfo
Editor toolbarsDocument Maximize Show BlocksEditing Cut Copy Paste Paste as plain text Paste from Word Clipboard Tools Undo Redo Find Spell Check As You Typeabout HelpStylesFormatFormatBasic Styles Bold Italic Underline Remove FormatParagraph Align Left Center Align Right Justify Justify Tools Insert/Remove Numbered List Insert/Remove Bulleted List Decrease Indent Increase Indent Block QuoteInsert Image Table Insert Horizontal Line Insert Special Character Insert HTML InsertLinks Link Unlink Anchor
Press ALT 0 for help
Rich Text Editor, listing_applyinfo
Elements path
Example: the mailing address, email address, fax number or website the applicant should use to apply. * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Job Perks
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t \t\t\t\t\t Company Info \t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Company Name
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Address
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
City
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
State
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t Please Select \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t Alberta \t\t\t\t\t \t\t\t\t\t Alabama \t\t\t\t\t \t\t\t\t\t Alaska \t\t\t\t\t \t\t\t\t\t American Samoa \t\t\t\t\t \t\t\t\t\t Arizona \t\t\t\t\t \t\t\t\t\t Arkansas \t\t\t\t\t \t\t\t\t\t British Columbia \t\t\t\t\t \t\t\t\t\t California \t\t\t\t\t \t\t\t\t\t Colorado \t\t\t\t\t \t\t\t\t\t Connecticut \t\t\t\t\t \t\t\t\t\t Delaware \t\t\t\t\t \t\t\t\t\t District of Columbia \t\t\t\t\t \t\t\t\t\t Florida \t\t\t\t\t \t\t\t\t\t Georgia \t\t\t\t\t \t\t\t\t\t Guam \t\t\t\t\t \t\t\t\t\t Hawaii \t\t\t\t\t \t\t\t\t\t Idaho \t\t\t\t\t \t\t\t\t\t Illinois \t\t\t\t\t \t\t\t\t\t Indiana \t\t\t\t\t \t\t\t\t\t Iowa \t\t\t\t\t \t\t\t\t\t Kansas \t\t\t\t\t \t\t\t\t\t Kentucky \t\t\t\t\t \t\t\t\t\t Louisiana \t\t\t\t\t \t\t\t\t\t Manitoba \t\t\t\t\t \t\t\t\t\t Maine \t\t\t\t\t \t\t\t\t\t Maryland \t\t\t\t\t \t\t\t\t\t Massachusetts \t\t\t\t\t \t\t\t\t\t Michigan \t\t\t\t\t \t\t\t\t\t Minnesota \t\t\t\t\t \t\t\t\t\t Mississippi \t\t\t\t\t \t\t\t\t\t Missouri \t\t\t\t\t \t\t\t\t\t Montana \t\t\t\t\t \t\t\t\t\t Nebraska \t\t\t\t\t \t\t\t\t\t New Brunswick \t\t\t\t\t \t\t\t\t\t Newfoundland \t\t\t\t\t \t\t\t\t\t Nevada \t\t\t\t\t \t\t\t\t\t New Hampshire \t\t\t\t\t \t\t\t\t\t New Jersey \t\t\t\t\t \t\t\t\t\t New Mexico \t\t\t\t\t \t\t\t\t\t New York \t\t\t\t\t \t\t\t\t\t North Carolina \t\t\t\t\t \t\t\t\t\t Northwest Territories \t\t\t\t\t \t\t\t\t\t North Dakota \t\t\t\t\t \t\t\t\t\t Northern Mariana Islands \t\t\t\t\t \t\t\t\t\t Nova Scotia \t\t\t\t\t \t\t\t\t\t Nunavut \t\t\t\t\t \t\t\t\t\t Ohio \t\t\t\t\t \t\t\t\t\t Oklahoma \t\t\t\t\t \t\t\t\t\t Ontario \t\t\t\t\t \t\t\t\t\t Oregon \t\t\t\t\t \t\t\t\t\t Pennsylvania \t\t\t\t\t \t\t\t\t\t Prince Edward Island \t\t\t\t\t \t\t\t\t\t Puerto Rico \t\t\t\t\t \t\t\t\t\t Quebec \t\t\t\t\t \t\t\t\t\t Rhode Island \t\t\t\t\t \t\t\t\t\t Saskatchewan \t\t\t\t\t \t\t\t\t\t South Carolina \t\t\t\t\t \t\t\t\t\t South Dakota \t\t\t\t\t \t\t\t\t\t Tennessee \t\t\t\t\t \t\t\t\t\t Texas \t\t\t\t\t \t\t\t\t\t Utah \t\t\t\t\t \t\t\t\t\t Vermont \t\t\t\t\t \t\t\t\t\t Virgin Islands \t\t\t\t\t \t\t\t\t\t Virginia \t\t\t\t\t \t\t\t\t\t Washington \t\t\t\t\t \t\t\t\t\t West Virginia \t\t\t\t\t \t\t\t\t\t Wisconsin \t\t\t\t\t \t\t\t\t\t Wyoming \t\t\t\t\t \t\t\t\t\t Yukon \t\t\t\t\t \t\t\t\t\t \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Zip
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Company Phone
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Company Fax
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Company Website
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Company Twitter Username
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Company Facebook Page
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
About the Company
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t
Company Logo/Avatar
\t\t\t\t\t
\t\t\t\t\t * \t\t\t\t\t \t\t\t\t\t Submitting your job posting... \t\t\t\t\t
\t\t\t\t\t
\t\t\t\t\t \t\t\t\t\t