Education Coordinator

Overview:

The Education Coordinator supports AFM & EPF’s education and outreach efforts for participants, locals, and employers. This position coordinates educational programming across in-person, virtual, and written formats; supports the development of clear presentation materials and participant-facing resources; and works with leadership and subject matter experts to ensure benefits-related information is accurate, accessible, timely, and consistent. The ideal candidate is a highly organized communicator who is comfortable moderating sessions while managing logistics, timelines, materials, and follow-up with care and professionalism.

Responsibilities:

• Plan, coordinate, and support educational sessions for participants, locals, employers, and staff, including scheduling, registration, materials preparation, day-of logistics, delivery support, and post-session follow-up.
• Partner with subject matter experts to develop presentations, facilitator guides, talking points, FAQs, job aids, reference guides, and other learning resources that explain Fund policies, procedures, and benefits-related topics clearly and accurately.
• Maintain and update educational content so materials reflect current Fund information, operational changes, program priorities, and audience needs.
• Coordinate presenter preparation, briefing materials, rehearsal sessions, and schedules to support consistent, well-organized, and accurate delivery.
• Support webinars, seminars, meetings, and other learning events, including participant access, technology setup, materials distribution, attendance tracking, and issue resolution.
• Collect and summarize attendance data, participant feedback, recurring questions, and stakeholder input to identify education needs and recommend improvements.
• Evaluate educational programming and propose practical enhancements to content, delivery methods, materials, and stakeholder engagement.
• Serve as a coordination point among internal departments, locals, employer contacts, and other stakeholders to align educational programs with plan updates, communication priorities, and participant needs.
• Maintain organized records of materials, schedules, attendance, feedback, and related documentation.

Qualifications:

• Bachelor’s degree in education, communications, human resources, public administration, business administration, or a related field preferred;
• 1 to 3 years of relevant experience coordinating training, workshops, webinars, orientations, public-facing education programs, or similar learning events.
• Strong written and verbal communication skills, including the ability to explain complex or technical information clearly, accurately, and professionally.
• Excellent organizational skills and attention to detail, with the ability to manage schedules, materials, deadlines, follow-up items, and multiple priorities.
• Comfort using Zoom, Microsoft Teams, presentation tools, webinar platforms, Microsoft 365 applications, and basic reporting or survey tools.
• Ability to work collaboratively with leadership, subject matter experts, staff, locals, employers, and other stakeholders.
• Sound judgment, discretion, and professionalism when handling confidential, sensitive, or member-related information.

Additional Preferred Qualifications:

• Experience developing training materials, presentations, FAQs, job aids, or participant-facing communications.
• Experience working in benefits administration, pension administration, labor, nonprofit, association, education, human resources, or a regulated-service environment.
• Familiarity with adult learning principles, accessible communication practices, or plain-language writing.
• Experience collecting feedback, organizing program data, and using findings to improve future education efforts.

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