E3PL Application Support Lead (3PL Logistics & Warehouse Systems)

Delegate, coach, train, oversee and provide guidance to a mix of on-site and offshore team members including creating SOPs, Knowledge articles, change specifications, etc. Triage, troubleshoot, identify root cause, and resolve issues, including working with various software vendors.

Our client, a IT Services and Consulting company, is looking for a E3PL Application Support Lead (3PL Logistics & Warehouse Systems) for their Atlanta, GA/Remote location.
 
Responsibilities:

• Triage, troubleshoot, identify root cause, and resolve issues, including working with various software vendors.
• Deliver overall end to end support as a service in addition to technical triage and resolution. Includes change management and lower environment testing.
• Plan and organize multiple issues with competing priorities.
• Ensure E3PL issues are addressed and SLA’s are maintained.
• Delegate, coach, train, oversee and provide guidance to a mix of on-site and offshore team members including creating SOPs, Knowledge articles, change specifications, etc.
• Strive to identify process and system improvements to reduce and eliminate system issues and inefficiencies
• Bring innovation and automation opportunities not limited to using AI/GenAI/AgenticAI based approaches to day-to-day work.
• Non-technical activities such as contribute to status reports, organization activities such as RFP, etc.

 
Requirements:

• 7+ years of E3PL implementation and support experience including hands-on issue resolution experience.
• Knowledge of Labels, reporting, database, EDI, and integrations.
• Able to review, understand and critically examine design and configuration.
• Strong service orientation and communication.
• 7+ years supporting E3PL, WMS, or enterprise logistics applications.
• Proven experience leading production support teams in a 24x7 enterprise environment.

Preferred Domain Background

• Third-Party Logistics (3PL)
• Supply Chain
• Warehouse Management
• Distribution
• Transportation
• Manufacturing Logistics
•  

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities