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DPH Ivanti Developer

Alliance Sourcing Network

  • Atlanta, GA
  • 8 days ago
  • Remote

    Highlights

    Required 2 Years Ivanti ITSM / Ivanti Neurons Highly desired 2 Years ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp) Required 2 Years Agile/Scrum, CI/CD, or DevOps Required 2 Years JavaScript Required 2 Years SQL Required 2 Years REST APIs/JSON Required 2 Years Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Works with business users, Client teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions.
    Alliance Sourcing Network

    Numbers & Facts

    LocationAtlanta, GA (
    Remote
    )
    IndustryStaffing/Employment Agencies
    Company Size10,000 employees or more
    Websitehttp://www.asn-corp.com/index.html

    Description

    Job Summary (paragraph or summarized statement about the position):
    Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works with business users, Client teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.
    Job Duties and Responsibilities (overall tasks and expectations of the position):
    • Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
    • Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
    • Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
    • Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
    • Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
    • Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
    • Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
    • Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
    • Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
    • Perform other assignments as required.

    Minimum Qualifications (based on the job code):
    • At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
    • Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
    • Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
    • Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
    Qualifications (based on the needs of the position):
    • Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
    • Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
    • Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
    • Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
    • Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
    • ITIL certification is preferred.
    Additional competencies
    • Strong analytical, troubleshooting, and problem-solving skills.
    • Strong written and verbal communication and stakeholder coordination skills.
    • Ability to collaborate effectively with business users, PMs, Client, QA, developers, vendors, and technical teams.
    • Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.
    Other Information (various scheduling options, standard office hours, travel required, etc):
    • This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions.
    • Standard work hours are 8:00 AM - 5:00 PM.
    • The position may require coordination during major system releases, production deployments, outages, or other critical platform events.
    Skill
    Required / Desired
    Amount
    of Experience
    Hands-on experience configuring, developing, or supporting an enterprise ITSM platform.Required2Years
    Ivanti ITSM / Ivanti NeuronsHighly desired2Years
    ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp)Required2Years
    Agile/Scrum, CI/CD, or DevOpsRequired2Years
    JavaScriptRequired2Years
    SQLRequired2Years
    REST APIs/JSONRequired2Years
    Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.Required2Years

    About Company

    At Alliance Sourcing Network we are committed to providing a variety of staffing and recruiting solutions. We specialize in the placement of Technical and Professional Consultants. We offer direct placement, contract to hire, and consulting solutions. Our professionals have served the needs of many industries including: Financial Advertising Construction Insurance Manufacturing Medical Energy Pharmaceutical Telecommunications Transportation At Alliance Sourcing Network we have the capability and functionality with our staff to customize our services to meet your specific needs. We are committed to providing your business with the right solution. Because every client situation is unique, Alliance Sourcing Network provides many staffing options and a range of related services to address your human resources requirements. These include: Contract Staff Augmentation Contract-to-Hire Staffing Direct Placement Payroll Services Pre-Employment Drug Testing and Background Investigation Services Pre – Employment Skills Testing Vendor Management Solutions Strategic Sourcing and Procurement Does this sound like a company you would want working for you? Do not hesitate to contact our office at 201-438-2005 to schedule a fee consultation; whether you are looking to hire or advance in your career. We can strategize The Complete Sourcing Solution!

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