Dispatcher

Dispatcher

Salary

$19.00 - $19.15 Hourly

Location

Springfield, MA

Job Type

Full-time 12 months 40 hours

Job Number

454

Department

Public Safety Administration

Opening Date

11/04/2026

• Description
• Benefits

Description

This position is responsible for assisting in the communication and welfare of Public Safety as well faculty, staff and students. The Dispatcher provides dispatch and communication services including monitoring radio communications, operating and receiving radio transmissions and monitoring various equipment. Maintains accurate records and logs of all messages.

Responsibilities

First point of contact for callers and parties coming into the lobby looking for assistance

Assist public by answering questions, providing directions

Operate a multi-line telephone system, and will direct calls to the appropriate personnel.

Operate radio system to maintain communication with Police, Fire, and EMS

Create Computer Aid Dispatch (CAD) entries for every incident or event that occurs with our department.

Dispatch Police, Fire, and EMS to non-emergency and emergency calls

Operate and monitor security cameras

Monitors burglar, fire, and card access alarms and notifies and directs the appropriate personnel to respond

Monitor police scanner from Springfield Police department and relays information to Personnel if calls are in vicinity of College

Submit work orders to ITS and Facilities departments

Dispense keys to authorized parties following a sign out and sign in procedure

Handles after hours Facilities emergencies and contacts appropriate personnel

Assist with answering questions pertaining to parking

Assist with kiosk in front lobby for parking registration and appeals

Attend trainings as they become available

Understands the importance of dealing with confidential information

Operate and monitors security cameras for the campus.

Qualifications

High School diploma or GED with 2 years of experience required;

Associates or vocational/ technical school degree in Criminal Justice preferred.

EMO, APCO certifications preferred. Additional experience may substitute for some of the education.

Knowledge, Skills & Abilities

Knowledge and technical skills gained from a minimum of 2 years experience in the field.

Knowledge of City of Springfield- Geographical thoroughfares preferred.

Basic level of proficiency with Microsoft Office PowerPoint, Excel, Word and Outlook, Website content

updates and statistical software.

Intermediate level of proficiency with Computer Aid Dispatch (CAD) Software (ARMS), CBORD, Astra Schedule, CJIS, RAVE.

Able to exchange detailed and routine information to a broad range of constituents both internal and external while having access to sensitive and/or confidential information.

Able to handle sensitive issues and facilitate collaboration at the highest level.

Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately.

Public Safety is 24/7 and coverage is always needed. Regular evening, weekend and holiday work required.

At Springfield College we offer competitive and generous benefit options for employees and their families.

• Tuition benefits for employees and dependents
• Tuition exchange program for dependents
• Generous paid time off benefits
• Paid Sick Leave Benefits
• 403(b) retirement plan (TIAA) with a generous college match
• Medical, Dental and Vision plan(s)
• Health Reimbursement Arrangement (HRA)
• Flexible Spending Accounts (health care expenses and dependent care)
• Life and accident insurance plans
• Long-term disability
• Optional voluntary benefits
• Employee Assistance Program (EAP)
• Wellness benefits and programs
• Free use of our state-of-the-art Wellness Center

Part-time employees earn pro-rated holiday, vacation and sick leave.

To learn more about our Benefit Package, visit our Human Resources page.

Employer Springfield College

Address 263 Alden Street

Springfield, Massachusetts, 01109

Phone 413-748-5678

Website http://www.springfield.edu