Lockton is seeking a strategic and experienced Director to lead the People Solutions practice in Denver. This role is accountable for driving growth, leading high-performing teams, and ensuring exceptional client service delivery. The Director will oversee regional operations, implement best practices, and champion initiatives that align with Lockton's strategic goals and service standards.
Position Responsibilities
- Manage and ensure the regional teams operate efficiently and effectively in supporting client needs.
o Assess and develop associate productivity, effectiveness, and performance. Hold associates accountable through established performance objectives, training, education, coaching, and mentoring.
o Responsible for succession planning and ensure that associates with growth potential are identified as candidates for development.
- Leads workload distribution and ensures optimal team performance and capacity.
- Coordinate team assignments for servicing new clients.
- Maintain own client book of business serving as client lead.
- Ensure that relationships between Producers and Associates are cooperative and productive.
- Recommend organizational structure, processes, staffing, and other resources to support growth and strategic objectives.
- Participate in the recruitment of associates and manage the interview and hiring process.
- Drive efficiency through adherence to best practices
- Serves as regional contact for implementation of national initiatives, procedures and standards for quality client service, as well as new service offerings.
- Communicate in a positive manner to contribute to a cohesive work environment.
- Responsible for maintaining associate turnover at an acceptable level whether voluntary or involuntary.
- Takes on additional strategic responsibilities as needed to support regional goals.