Director of Partnerships and Patient Recruitment

Job Title: Director of Partnerships and Patient Recruitment
Location: Collegeville, PA
Type: Direct Hire
Work Model: Remote with some monthly travel
Hours: M-F (ideally east coast hours)

System One Clinical & Science is partnering with a client to hire a Director of Partnerships and Patient Recruitment to build andlead an end-to-end patient recruitment and referral strategy for clinical trials. This is a remote role (East Coast preferred) with some travel (approximately 1–2 trips per month), primarily to support new site growth. You’ll design and optimize digital-first recruitment funnels and provider referral partnerships, while managing a lean team (and occasionally rolling up your sleeves to help with outbound efforts). Ideal candidates bring 8+ years of patient recruitment experience, strong PI/provider-facing partnership skills, and a track record building scalable processes in a fast-moving environment.

Responsibilities

• Partner with PI’s to learn about their patients and determine if they should learn about upcoming trials
• Collaborate with leadership teams on de novo site initiation
• Participate in patient referral recruitment and/or manage the team that performs patient recruitment
• Monitor digital ads for patient recruitment and edit them as needed
• Design: inbound for media leads, outbound for provider lists; five-minute speed-to-lead with a defined retry cadence; dialer, CRM integration, call recording, scripted flows; TCPA, HIPAA, and GCP-aligned scripts.
• Productivity: manage agents on dials, contact rate, appointments set, and show rate, plus a weekly quality score; coach on a steady cadence; tie incentives to randomizations and kept meetings, not raw dials.
• Referral partnerships: turn providers who hold diagnosed patients into a steady referral source. Structure any arrangement with counsel first (anti-kickback and Stark).
• De novo sites: convert providers into Sensorium research sites, feeding the build side of the buy-and-build strategy.
• New PIs: source physicians to serve as principal investigators and sub-investigators, widening capacity for existing and de novo sites.

Requirements

• Must haves: 8+ years in patient recruitment
• Ability to create and then manage the process of patient recruitment (should bring their experience to the role and recommend how to construct the framework, and then manage the process)
• Experience speaking with PI’s and explaining the recruitment process and how the site network would partner with the PI’s once their patients are enrolled
• Educational requirement: BS
• 8+ years in patient recruitment and/or site development in clinical research, with numbers to show.
• Has personally built a digital recruitment funnel and a partner referral program, and run a call center (inbound and outbound, including an offshore or BPO relationship).
• Channel judgment, systems-builder discipline, and a closer's instinct; recruits and coaches a call center team to a scorecard.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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