Director of Operations and Support Services
NCA is a Christian School serving grades Jr.K-12. All qualifying candidates must support the mission statement: "New Covenant Academy is a Christian school committed to Academic Excellence, Biblical Truth, and Christ-like character." New Covenant Academy is seeking a qualified candidate for the role of Director of Operations and Support Services. This is a full-time role for immediate placement. Candidates must be able to fulfill the NCA faith-based Mission and meet the applicable qualifications noted below.
JOB FUNCTION: The primary function of the Director of Operations and Support Services is to serve as an operational strategic leader responsible for maintaining operational excellence and fiscal prudence across two campus locations in the areas of facilities, technology, transportation, and safety. The actions of the Director of Operations and Support Services must always be aligned with NCA’s mission, vision, and core values, with the goal of providing students and staff an optimal environment in which to work, learn, play, and develop that is safe, attractive, comfortable, clean, and efficient.
TERMS OF EMPLOYMENT: Annual 12-month contract/professional employment agreement according to established school policies, and renewable each year. Salary commensurate with experience and training. Hours are Monday through Friday during general school hours, with some evenings or after general business hours as needed to ensure effective operational efficiency. Tuition remission for the candidate’s own qualified children to attend NCA is 100%, but the employee must pay all fees. Medical insurance: a majority of the premium is paid by NCA for the employee, with additional insurance cafeteria options made available at the candidate's expense. This position includes four weeks of vacation and paid holidays as noted in the NCA employee handbook.
OPERATIONAL NOTE:
The NCA campus is closed during the school year for Christmas and Spring Break, as well as during the summer for the week of July 4th. However, administrators and office staff are expected to perform duties as necessary to allow the timely completion of job responsibilities and necessary projects. Likewise, the custodial facility staff and technology staff will utilize this time for completing necessary projects as determined by the Director of Operations and Support Services.
SPIRITUAL: - Employees must demonstrate evidence of regeneration and dedication to the cause of Christ and have an expressed desire (call) to work in a Christian School.
- Employees must have a personal and growing relationship with Jesus Christ.
- Employees must have a Christian testimony reflected in a daily walk that allows being a true example to all students.
- Employees must do their jobs “as unto the Lord”: “Whatever you do, work at it with all your heart, as working for the Lord, not men.”
- Employees must be active in a local body of believers and should be faithful in reading God’s Word and praying daily.
- Employees must agree fully and without reservation with the school’s Statement of Faith.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
OPERATIONAL LEADERSHIP - Develop and implement school-wide non-instructional systems and procedures that ensure operational excellence within the school. Systems include: two campus locations in the area of facility/grounds, technology, and transportation.
- Work with Human Resources to recruit, hire, lead, manage, evaluate and/or dismiss staff in relevant areas of operations such as custodians, technology support technicians, and bus drivers.
- Develop strategic short-term and long-term planning for the facility/grounds, technology, and transportation. (Taking into consideration the needs of the school, operational budget and the School Continuous Improvement Plan (CSIP) and in collaboration with the Head of School.
- Support the development, management, and maintenance of the procurement lifecycle, including but not limited to: vendor selection, purchase order management, materials requisitioning and receiving, and inventory management.
- Collaborate with the CFO in the development of the annual budget to ensure that the school meets its financial goals and adheres to processes for spending authority per board policy.
- Meet with school leadership regularly to discuss goals, progress towards goals, trends, challenges, areas for growth, and action plans.
- Report on the status of district operations at the request of the Head of School.
- Attend and/or prepare monthly reports for the Board of Directors as requested by the Head of School.
- Manage the logistics of school operations related to daily schedules and ensure sufficient support staffing (in technology, custodial, and transportation) for school events at all times.
- Participate in professional development opportunities as requested by the Head of School, which may or may not require travel and/or an overnight stay.
BUILDING AND GROUNDS - The Director of Operations and Support Services is responsible for the physical operation, appearance, and cleanliness of the school to ensure a proper learning environment for students and a work environment for employees. Furthermore, under the direction and collaboration with the Head of School, the incumbent is responsible for the project management of new facility updates, remodels, and projects
- School Maintenance & Facility Leadership
- Develop a strategic plan to delegate tasks and prioritize repairs, maintenance, and groundskeeping.
- Regularly inspect buildings and grounds while working with the principals to assess needs.
- Develop a system to proactively maintain both campuses, prevent deferred maintenance, and avert operational disruptions.
- Study work schedules and estimate work hour requirements for completion of facility job assignments.
- Collaborate with the administration in reviewing and developing policy and procedure related to facility building and grounds keeping.
- Recommend measures to improve methods and equipment performance.
- Handle after-hours facility emergencies either via personal attention or delegation.
- Collaborate with the Athletic Director on the needs and effective operations of the sports fields.
- Oversee usage and rental of the facility.
- Oversee an accurate inventory of buildings and equipment.
SCHOOL FACILITY PROJECT MANAGEMENT LEADERSHIP - Develop a system (which includes being the liaison between contractors and NCA administrators) to manage timelines and the bid process, as well as to document and report the course of current and future building and remodeling on both campus locations as set forth by the vision of the Board of Directors and Administration in the area of facility development.
- Collaborate with the CFO and Head of School to make recommendations for capital improvements.
VENDOR MANAGEMENT LEADERSHIP - Strategically hire needed third-party vendors and contractors to ensure compliance with contractual agreements and budgetary restrictions. Arrange bids and develop specifications for all outside contractual work of more than (“$x” amount TBD).
- Arrange vendors for trash removal, pest control, health inspections, etc.
REGULATORY COMPLIANCE LEADERSHIP - Ensure that the school is in compliance with playground safety.
- Develop, maintain, and report all school-related environmental, health, safety, and maintenance standards to ensure compliance with applicable regional, state and federal regulations and laws.
ASSURE THE MAINTENANCE OF HAZARDOUS MATERIALS AND BLOOD-BORNE RECORDS
- Personnel Management Leadership
- Collaborate with the CFO for budgetary approvals to hire custodial staff.
- Complete the hiring, ending of employment, and evaluation process of custodial and maintenance staff per the school handbook.
- Schedule and manage personnel in compliance with the NCA handbook.
- Ensure staff obtain the necessary training for safety and proper handling of materials.
- Interpret school policies to workers in collaboration with Human Resources.
- Interpret and/or prioritize job orders to workers and assign duties.
- Analyze and resolve work problems or assist workers in solving work problems.
- Security Leadership as it relates to facilities
- Collaborate with the principals to maintain and ensure ongoing campus security as it relates to facility issues.
- Arrange for the appropriate “keying” of areas and provide keys to authorized employees as requested.
- Perform other duties as directed by the Head of School.
TECHNOLOGY
- The Director of Operations and Support Services is responsible for the administration of essential operations to ensure optimal technology function and support is provided for the purpose/s of designing, configuring, installing, maintaining, and repairing network systems, subsystems, and servers; overseeing the computer/server operation and environment; provide information, direction and /or recommendations regarding network installations and configurations; resolving network operation issues; and providing technical support to school employees and students
Technology Vision and Leadership - Develop a technology plan that supports current industry standards, in collaboration with school administration to include phone systems, network systems, educational classroom support, and all applicable technical communication systems (internet, website, email, etc.) for both campus locations.
- Assist NCA in becoming a leader in the area of technology for Jr.K-12 grade student advancement and success.
Technology Network Operational Leadership
- Ensure the administration, development, installation, and maintenance of technical systems and servers at both campus locations.
- Collaborate with the administration to strategically plan the analysis of software in the business office and student CRM. As well as make recommendations for new systems, oversee the migration to new systems, and schedule installations, product research, etc. for the purpose of enhancing the performance of network resources and delivering services in compliance with established guidelines and/or objectives.
- Oversee the bid process and recommend equipment, supplies, and materials for the purpose of acquiring required items and completing jobs efficiently.
- Prepare and/or review written materials such as policies and procedures for network facilities, system-level documentation, reports, etc. for the purpose of documenting activities, providing written reference and/or conveying information.
Transportation Personnel Management Leadership - Collaborate with the CFO for budgetary approvals to hire transportation staff.
- Manage the hiring, ending of employment, evaluation process of transportation staff per school handbook.
- Manage transportation personnel in compliance with the NCA handbook.
- Support and oversee the administrative assistant in the responsibility of scheduling qualified drivers in alignment with school policy.
- Ensure the appropriate drug testing is done for bus drivers.
- Ensure all transportation rules and regulations are followed.
- Perform other duties related to transportation as assigned by the Head of School.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. All job requirements listed indicate the mandatory (M) or desired (D) knowledge, skills and/or abilities deemed necessary to perform the job proficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE/QUALIFICATIONS: The Operations and Support Services Director shall fulfill all of the qualifications of NCA employees related to Spiritual Leadership and Christian lifestyle and shall also meet the following requirements:
EDUCATION AND/OR PROFESSIONAL EXPERIENCE Hold a master’s degree in a job-related area, with a minimum of two years related professional experience such as business management, organizational leadership or project management (D) or Hold a bachelor’s degree in related field such as business management, organizational leadership or project management with a minimum of five years professional experience (D) or Hold the equivalent of “10+ years of applicable on the job experience (D).
SPIRITUAL QUALIFICATIONS - Have a personal relationship with Jesus Christ.
- Be a member in good standing of an evangelical church.
- Lead a mature Christian life.
- Reflect the purpose of the school to honor Christ in every class and every activity.
- Have a call to teach in a Christian school and at NCA in particular.
- Lead a lifestyle compatible with NCA standards and policies.
SKILLS - Excellent project management abilities and a high degree of organization. (M)
- Strong understanding of network technology, systems and school operations. (D)
- Strong ability to judge the quality of performance in all major technical trades such as carpentry, mechanical, electrical and structural as well as areas of general custodial maintenance. (D)
- Willingness to learn and be a creative problem solver. (M)
- High tolerance for ambiguity, changing work priorities and deadlines, and a willingness to take on responsibilities and to prioritize work on multiple projects. (M)
- Willingness to be flexible in working hours. (M)
- Highly detailed and results oriented. (D)
- Demonstrated initiative, leadership, and tenacity. (M)
- Team player attitude and strong customer service orientation. (M)
- Preparing and maintaining appropriate records, writing and reporting utilizing appropriate software such as Excel, Word (M) and related experience with databases sufficient to comfortably apply CMS features.
- Excellent communication, verbal and listening abilities. (M)
ABILITIES - Gather, collate, and/or classify data. (M)
- Analyze data using a variety of complex processes. (M)
- Communicate and/or collaborate with diverse groups. (M)
- Maintain employee/student confidentiality. (M)
- Meet a variety of deadlines and schedules. (M)
- Demonstrate strong time management skills. (M)
- Work with frequent interruptions. (M)
- Work with a variety of personnel with a broad range of education, training, and experience, treating all with dignity and respect; and provide the appropriate level of service, communication, and collaboration. (M)
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the employee to push, pull or lift up to 50 pounds, as well as have significant fine finger dexterity. The job duties generally involve 40% sitting, 30% walking, and 30% standing. May also include the ability to supervise work in areas that include potentially climbing on the roof, crawling under desks, etc. for cabling, work outside exposed to dirt, dust, pollen, odors, sun, wetness, humidity, rain, fumes, temperatures, noise, machinery vibrations or pathogenic substances.
WORKING CONDITIONS: The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Noise levels, lighting and temperature vary from day to day.
SUPERVISORY RESPONSIBILITIES: Manage staff in related areas
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