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Director of Marketing Operations

Boston Children's Hospital

Boston, MA

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Budget Management, Budgeting, Business Administration, Business Operations, Capital Budgeting, Coaching, Cross-Functional, Distribution Operations, Establish Priorities, Event Management, Expense Tracking, Financial Administration, Financial Analysis, Financial Planning, Forecasting, Healthcare Administration, Human Resources, Leadership, Maintain Compliance, Marketing, Mentoring, Onboarding, Operations Management, Operations Processes, Organizational Development/Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Process Modeling, Regulatory Compliance, Reporting Skills, Resource Management, Service Delivery, Staff Policies, Staff Requirements, Strategic Planning, Systems Maintenance, Team Lead/Manager, Team Player, Time Management, Trend Analysis
LOCATION
Boston, MA
POSTED
4 days ago
Position Summary: Director of Marketing Operations (hybrid)

Key Responsibilities:  1. Strategic Leadership and Department Planning
a. Partners with the Chief Marketing Officer to identify, prioritize, and execute high-impact
opportunities across the Marketing organization.  
b. Supports strategic planning and development of short- and long-term departmental goals,
priorities, and performance measures.
c. Drives and supports cross-functional strategic initiatives that advance department goals
and business outcomes.
d. Recommends and implements new systems, processes, and operating models that
strengthen efficiency, scalability, and organizational effectiveness.
2. Financial Planning and Resource Management
a. Leads preparation, administration, and oversight of the Marketing Department’s annual
operating and capital budgets.
b. Reviews, evaluates, and consolidates budgets submitted by senior leaders and managers,
ensuring alignment with organizational goals and financial guidelines.
c. Develops and maintains systems and procedures for recording, monitoring, and evaluating
financial performance and activity.
d. Authorizes designated expenses, tracks budget performance, and investigates and
resolves variances.
e. Analyzes financial activity, identifies trends and patterns, and develops recommendations
to support departmental goals and resource optimization.
f. Advises the CMO and department leadership on financial and administrative matters and
prepares reports, forecasts, and special analyses as needed.
3. Operations and Workflow Management
a. Oversees day-to-day operational functions of the Marketing Department to ensure
efficient, coordinated execution of work.
b. Establishes and improves department-wide processes, policies, and workflows that
support productivity, accountability, and service delivery.
c. Oversees workflow and intake management, including leadership of the Marketing Traffic
function to support timely execution of Marketing, Content, and Web projects.
d. Manages departmental office operations, including workspace planning, equipment
acquisition, and coordination of staff events and retreats.
e. Ensures operational practices evolve to support a high-performing, integrated, and datadriven
marketing organization.    
4. People Operations and Organizational Effectiveness
a. Oversees administration of human resource policies, procedures, and programs within the
Marketing Department, ensuring compliance with organizational standards.
b. Advises department managers on interpretation and application of personnel policies and
procedures.
c. Reviews and authorizes employee status changes, including hours, salary actions, and
related administrative updates, as appropriate.
d. Leads onboarding and offboarding processes for department staff.
e. Reviews and helps evolve organizational structure, role design, and team processes to
support growth, collaboration, and changing business needs.
f. Supports professional development, team engagement, and a positive office culture that
promotes teamwork and collaboration.
5. Team Leadership
a. Provides leadership, coaching, and mentorship to staff across the Marketing Department
through a collaborative and supportive management approach.
b. Oversees assigned staff and administrative support personnel, including hiring, training,
supervision, performance management, and workflow delegation.
c. Monitors staffing needs, workload distribution, and operational coverage to ensure
departmental priorities are met.    

Minimum Qualifications
Education: Bachelor's Degree required. Business administration, health care administration
or a closely related field.
Experience: 10 years experience required

About the Company

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Boston Children's Hospital