Director of Infrastructure Operations

Title: Director of Infrastructure Operations

Agency: Northern VA Community College

Location: Fairfax County - 059

FLSA: Exempt

Hiring Range: $155,000 - $175,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

General Description:

This position serves as the Director of Infrastructure Services with primary responsibility for enterprise infrastructure, Microsoft 365 / Google Workspace administration, and secure digital workplace operations. The position assists the CIO/CTO and works collaboratively with senior managers, security, infrastructure, endpoint, and campus technology teams to deliver reliable, compliant, and user-centered cloud productivity services.

Duties and Tasks:

• Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID.
• Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing.
• Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services.
• Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices.
• Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings.
• Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief.
• Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.

Minimum Qualifications:

Required KSAs:

• Demonstrated ability to lead people and get results through others.
• Ability to plan for both short term and long term.
• Ability to organize and manage multiple priorities and resources.
• Demonstrated ability to analyze and resolve problems at both functional and strategic levels.
• Customer orientation skills and attention to quality of service.
• Excellent interpersonal communication (oral and written) skills.
• Ability to work in a team environment.
• Demonstrated ability to develop high performance teams.
• Ability to drive accountability and productivity.
• Proven ability to ask probing questions and obtain thorough and relevant information.
• Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties.
• Attention to detail with strong organizational skills.
• Ability in managing teams.
• Demonstrated ability to support a culture and reputation for excellence.
• Proven working knowledge in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
• Proven client-facing skills, including demonstrable experience managing high impact customer relations.
• Ability to think strategically and analytically and implement operationally.
• Business Acumen; strong Customer Service/IT hybrid skill set.
• Demonstrated ability to implement and manage change.
• Self-sufficient and highly motivated approach to work.
• Demonstrated ability to make decisions with little need for direction and to function effectively as a team-oriented, self-starter working across cross-functional lines.
• Must have the ability to introduce innovative solutions and learn cutting edge technologies as they evolve.
• Must be results-oriented with a sense of urgency.
• Thorough knowledge of industry best practices.
• Working knowledge of Microsoft 365 administration centers, Google Workspace
• Administration, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive,
• Microsoft Purview, Microsoft Defender, and endpoint management concepts.
• Ability to balance cloud productivity enablement with strong governance, least-privilege access, data protection, compliance requirements, and measurable service reliability.
• Knowledge of technical controls including conditional access, multi-factor authentication, privileged role assignment, audit logging, retention policies, sensitivity labels, data loss prevention, secure guest access, anti-phishing controls, mobile device/application management, and endpoint compliance.
• Ability to interpret service health advisories, message center updates, unified audit logs, sign-in logs, security alerts, compliance reports, and usage analytics to identify risks, resolve incidents, and recommend service improvements.

Minimum Work Qualifications:

• Experience at an enterprise level.
• Experience in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
• Experience in the implementation of new technology and promotion of technology use.
• Experience administering or overseeing Microsoft 365, cloud identity, cloud collaboration, messaging, security, compliance, licensing, and service management in an enterprise environment.
• Hands-on experience or direct oversight of cloud online administration, including mailbox configuration, distribution groups, shared mailboxes, transport rules, accepted domains, retention, archiving, anti-spam/anti-malware settings, and mail-flow troubleshooting.
• Experience supporting Microsoft Entra ID, including identity lifecycle processes, groups, administrative roles, authentication methods, conditional access, hybrid identity concepts, single sign-on, application registration governance, and privileged access management.

Additional Considerations:

Additional Considerations:

• Experience supervising multiple enterprise IT units (or related units) using state of the art equipment and software.
• Significant technology management experience.
• Demonstrated technology proficiency in enterprise-level technology and software.

Microsoft, cloud, or security certifications such as Microsoft 365 Administrator, Azure

• Administrator, Identity and Access Administrator, Security Administrator, or equivalent credentials are preferred.
• Preferred experience with Microsoft Intune, endpoint compliance policies, mobile application protection, Defender for Office 365, Defender for Endpoint integrations, Microsoft Purview information protection, eDiscovery, audit, and records retention.