Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence across the Commonwealth, we are seeking a Director of Human Resources based in Worcester. This on-site role, with occasional travel, will lead employee and labor relations, guide HR operations, and strengthen the workforce supporting BHN’s continued growth into Central Massachusetts.
What We Offer:
- Purpose-Driven Work – Strengthen the workforce delivering essential behavioral health services across Massachusetts.
- Opportunity to Shape Growth – Build HR practices that support BHN’s continued expansion into Central Massachusetts.
- Strategic Leadership Impact – Shape employee relations, workforce strategy, leadership decisions, and organizational performance.
- Labor Relations Leadership – Build productive union partnerships and stable, respectful, high-performing workplaces.
- Professional Growth – Expand your impact across labor strategy, HR operations, technology, analytics, and leadership development.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Lead full-cycle HR operations with Corporate HR, including talent acquisition support, performance management, and benefits administration.
- Supervise, coach, and develop one to three assigned HR or corporate team members.
- Develop and implement HR policies, procedures, and handbook provisions for a 24/7, multi-site behavioral health environment.
- Coach clinical directors and supervisors on employee engagement, burnout prevention, conflict resolution, and people leadership.
- Build collaborative union partnerships and advise leaders on contract interpretation and labor implications.
- Participate in collective bargaining and contract renewals and administer labor agreements consistently.
- Oversee grievance and arbitration processes to support fair, timely resolutions and continuity of services.
- Lead employee relations strategy and advise on complex conflict, corrective action, discipline, and performance management.
- Conduct and document sensitive workplace investigations while maintaining strict confidentiality.
- Ensure employment-law and healthcare compliance while coordinating background checks, credentialing, immunization tracking, and other mandatory requirements.
- Align HR strategies with organizational goals and guide leaders on supervision documentation, workplace expectations, and policy interpretation.
- Analyze turnover, engagement indicators, and workforce trends to identify risks and recommend solutions.
- Optimize the HRIS, workforce analytics, and approved technology, including corporate-sponsored AI tools, to improve data integrity, workflows, and decisions.
Who You Are:
- Bachelor’s Degree in Human Resources, Labor Relations, Business Administration, or a related field preferred; a Master’s Degree or advanced HR certification is a plus.
- Seven to ten years of progressive HR experience, including five years leading HR teams in behavioral health or healthcare.
- Five to ten years of healthcare labor-relations experience, including collective bargaining, contract administration, and grievance processing.
- Broad HR generalist expertise across talent management, compensation, benefits, employee relations, performance management, and compliance.
- Ability to conduct complex investigations, mediate disputes, and guide corrective-action and performance-management processes.
- Advanced proficiency with modern HRIS platforms, workforce reporting, and data analysis.
- Excellent negotiation, conflict-resolution, communication, organizational, and relationship-building skills, with the ability to build trust at every level.
- Strong emotional intelligence, judgment, discretion, and the ability to manage sensitive matters and competing priorities in a fast-paced environment.
- Ability to work on-site in Worcester and travel frequently to BHN locations across Massachusetts.
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another. If you’re ready to make a meaningful difference as part of a mission-driven organization, we’d love to hear from you.
Salary Range: $90,000-$120,000