Director of Human Resources

Director of Human Resources

About the Company

Our client is a growing, service-driven organization operating in a dynamic environment where exceptional people and operational execution are critical to the business. The company supports a unique customer base and workforce across multiple locations and is continuing to build the infrastructure, systems, and leadership capabilities needed for its next stage of growth.

This is an entrepreneurial environment where leaders are expected to take ownership, solve problems, and remain close to the day-to-day needs of the business.

About the Role

The Director of Human Resources will lead the HR function and manage a small HR team, serving as a trusted partner to executive leadership, managers, and employees. This is a hands-on leadership role that balances strategic HR priorities with the practical, day-to-day needs of a growing organization.

The Director will have broad ownership across HR, including benefits and 401(k) administration, payroll, talent acquisition, employee development, employee relations, compliance, and the continued development of scalable HR systems and processes.

Key Responsibilities

• Partner with executive leadership to align HR priorities, programs, and practices with the company’s growth strategy and operational needs.
• Build and improve scalable HR systems, policies, processes, and infrastructure as the organization grows.
• Lead, develop, and manage a small HR team.
• Develop workforce plans that anticipate future staffing and organizational needs.
• Oversee employee benefits, 401(k) administration, payroll, and relationships with external providers.
• Lead recruiting and workforce planning across corporate, operational, management, and specialized positions.
• Develop and oversee onboarding, training, professional development, and leadership development programs.
• Provide guidance on employee relations, performance management, workplace concerns, investigations, corrective actions, and employment decisions.
• Strengthen employee engagement, retention, communication, and organizational culture.
• Ensure HR policies and practices comply with applicable federal, state, and local employment requirements.
• Develop HR metrics and reporting to provide leadership with visibility into workforce trends, risks, and opportunities.

Qualifications & Experience

• Bachelor’s degree or equivalent.
• 10+ years of progressive Human Resources experience.
• Significant experience leading an HR function or managing a broad range of HR responsibilities.
• Experience supporting employees across multiple locations or operational environments.
• Demonstrated experience building or improving HR policies, systems, and infrastructure.
• Broad experience across benefits, 401(k) administration, payroll, recruiting, training, employee relations, and HR compliance.
• Experience leading, developing, and holding HR team members accountable.
• Strong knowledge of federal and state employment practices and regulations.
• Ability to manage competing priorities and exercise independent judgment in a growing, fast-moving organization.
• Experience within a growth-stage or rapidly changing company preferred.
• Transportation, logistics, entertainment, or another service-intensive industry background is a plus.
• SHRM certification or comparable HR credential preferred.

Leadership Profile

The successful candidate will be a highly engaged, solutions-oriented HR leader who combines strategic thinking with a willingness to roll up their sleeves. This individual should be comfortable identifying gaps, anticipating issues, developing solutions, and owning execution through completion.

This is an environment where HR leadership extends beyond administering established processes. The Director will need to move comfortably between executive-level partnership and detailed, hands-on work while remaining responsive to the needs of employees and the business.

Schedule & Travel

This is a full-time leadership position based in the Nashville, Tennessee area. The general schedule is Monday through Friday, with flexibility expected when significant employee or operational needs arise. Minimal business travel may be required.