Director of Coordination - 2138

A high-volume, New York–licensed home care agency is seeking a senior-level Director of Coordination to oversee all care coordination operations. This role ensures uninterrupted patient coverage, efficient caregiver utilization, regulatory compliance, and consistent team performance across the organization.

Responsibilities Include:

• Oversee all care coordination operations across the agency

• Manage Care Coordinators and Supervisors, enforcing accountability and performance standards

• Ensure full staffing of authorized cases and rapid response to callouts and emergencies

• Oversee live-in, split cases, overtime usage, and scheduling adjustments

• Collaborate closely with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention

• Resolve escalations related to staffing, caregivers, and patient coverage

• Ensure accurate and timely documentation of coordination activities

• Track and report key performance metrics including unstaffed hours, overtime, response times, and complaints

Ideal Qualifications:

• Senior operational leadership experience in home care or healthcare coordination

• Strong knowledge of NY home care regulations and labor laws

• Proven experience managing large, high-volume teams

• Highly organized with strong decision-making skills

• Ability to lead under pressure and resolve complex staffing challenges