Director of Compliance & Quality

Overview

Catholic Charities of Buffalo is seeking a strategic and detail-oriented leader to guide our agency's compliance and quality efforts as the Director of Compliance and Quality. The Director of Compliance and Quality serves as a key leadership partner to the Chief Administrative Officer (CAO) and is responsible for supporting the day-to-day administration, coordination, and continuous improvement of the organization's compliance and quality management systems.

This role provides operational leadership for organizational compliance activities, quality assurance and performance improvement initiatives, incident and risk management processes, internal monitoring and audit activities, and corrective action tracking. The Director works collaboratively across departments to promote organizational accountability, operational consistency, regulatory adherence, and a culture of continuous improvement in support of Catholic Charities' mission and strategic priorities.

The Director plays an important role in maintaining and advancing the organization's integrated Business Quality Management System (BQMS), supporting enterprise-wide quality, risk, compliance, and performance improvement efforts.

Catholic Charities is a non‑profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances.

As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide‑ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration, and resettlement, and help for older adults. As a trauma‑informed agency, we strive to support the total well-being of clients and employees.

Catholic Charities prioritizes wellness and diversity through various committees such as CARE (Compassion, Acceptance, Respect for Everyone); Trauma‑Informed Care (TIC); Wellbeing; and Safety, all of which foster an inclusive, supportive, and safe environment.

Job Responsibilities

• Direct the day-to-day administration and ongoing development of the organization's Compliance Program and related policies, procedures, reviews/audits, and standards.
• Serve as the Assistant Compliance Officer for the Agency, leading/supporting compliance investigations, issue resolution, corrective action planning, and follow-up activities.
• Coordinate compliance education, communication, and awareness efforts across the organization
• Maintain systems for tracking compliance-related activities, corrective actions, policy acknowledgments, and reporting requirements.
• Assist with preparation for audits, accreditation reviews, regulatory inquiries, and compliance reporting activities.
• Coordinate organizational quality assurance and performance improvement initiatives.
• Support implementation and maintenance of the Business Quality Management System (BQMS).
• Facilitate continuous improvement activities using established quality improvement methodologies and tools.
• Assist departments in identifying performance improvement opportunities and implementing corrective actions.
• Support root cause analyses, incident reviews, trend analyses, and improvement planning activities.
• Manage tracking, review, escalation, and resolution of incidents, concerns, and corrective actions.
• Coordinate documentation and follow-up activities related to risk mitigation and quality improvement initiatives.
• Assist in the development and maintenance of dashboards, reports, and performance indicators related to compliance, quality, risk, and operational effectiveness.
• Support analysis of trends, outcomes, and organizational performance indicators to inform decision-making and improvement efforts.
• Partner collaboratively with program, operational, and administrative leadership across the organization, supporting implementation and follow-through of enterprise and continuous improvement initiatives.
• Performs other duties as assigned.

Qualifications

EDUCATION: Bachelor's degree required; master's degree preferred in healthcare administration, public administration, business administration, social work, organizational leadership, quality management, or a related field.

EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum of five (5) years of progressively responsible experience in compliance, quality management, healthcare administration, risk management, performance improvement, or a related field.
• Experience supporting compliance programs, quality systems, accreditation activities, or organizational improvement initiatives is preferred.
• Strong understanding of regulatory compliance, quality improvement methodologies, incident management, and organizational governance practices.
• Experience with dashboards, performance metrics, and data-informed decision-making is preferred.
• Strong organizational, analytical, communication, facilitation, and problem-solving skills
• Ability to work collaboratively across departments in a mission-driven environment.
• Non-profit sector and human services experience a plus.

SPECIAL REQUIREMENTS:

• As responsibilities may require travel, must have appropriate and reliable transportation, and agency-required level of auto insurance coverage, and be able to travel as needed within the eight-county WNY region.
• May need to periodically work a flexible schedule outside of typical business hours.

Why You'll Love Working Here

• 25 PTO days per year (Pro-rated based on first year start date)
• 15 paid holidays
• Comprehensive health, dental & vision coverage for full‑time employees
• Employer‑paid life insurance (full‑time)
• Ancillary benefit offerings
• Flexible Spending Account (FSA) option
• Health Savings Account (HSA) option with HDHP enrollment
• Employer‑paid Employee Assistance Program (EAP)
• 403(b) Retirement Plan (eligible after the first pay period) with employer contribution after six months

Applicants must reside in New York State to be considered.

Compensation range may vary based on factors including but not limited to skills, education, location, and experience.

As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact recruitment@ccwny.org.