Director, Enterprise Claims Management

Lead and elevate Crowley’s claims organization to new heights. Take charge of a dynamic team managing complex claims across marine, cargo, property/casualty, auto liability, workers’ compensation, and management liability.

Drive strategic alignment with enterprise risk management objectives and position yourself as a trusted advisor to senior leadership—shaping risk mitigation strategies and influencing key decisions that protect and propel our business forward.

Who We Are:

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement:

Hybrid

Why Join Crowley:

Lead and elevate Crowley’s claims organization to new heights. Take charge of a dynamic team managing complex claims across marine, cargo, property/casualty, auto liability, workers’ compensation, and management liability.

Drive strategic alignment with enterprise risk management objectives and position yourself as a trusted advisor to senior leadership—shaping risk mitigation strategies and influencing key decisions that protect and propel our business forward.

What You'll Do:

Lead the enterprise claims function across marine, property, casualty, workers’ compensation, auto liability, management liability, and cargo/equipment exposures. Oversee a high-performing team responsible for investigating, analyzing, adjusting, reserving, and resolving a wide range of claims impacting Crowley’s maritime, logistics, and transportation operations. Manage high-severity potential and complex litigated matters, set claim strategy, and ensure operational, legal, and financial integrity throughout the claim lifecycle.

Key Responsibilities:

• Leadership & Strategy
• Build and lead a high-performing claims team
• Develop and align claims strategy with enterprise risk management goals.
• Provide insights and influence senior leadership on risk mitigation and emerging trends.
• Claims Management
• Oversee self-administered Hull & Machinery (H&M) and Protection & Indemnity (P&I) claims for Crowley’s owned and managed fleets.
• Manage investigation, reporting, reserving, negotiation, and resolution of high-severity, complex, and litigated claims.
• Ensure timely coordination of Service of Process (SOP) and legal defense actions.
• Collaboration & Partnerships
• Coordinate with P&I Clubs, underwriters, surveyors, defense counsel, TPAs, and other external partners.
• Provide functional oversight to BOSCOE (shared services) Cargo & Equipment Claims team.
• Represent Crowley in mediations, arbitrations, and legal proceedings.
•  Process Improvement & Technology
• Standardize and modernize core claims processes to enhance consistency and operational efficiency.
• Deploy digital tools, AI, and predictive analytics to enhance reporting and operational performance.
• Process Improvement & Technology
• Standardize and modernize core claims processes to enhance consistency and operational efficiency.
• Deploy digital tools, AI, and predictive analytics to enhance reporting and operational performance
• Financial Oversight
• Partner with Accounting & FP&A for reserves, accruals, cash forecasts, and Beacon reporting.
• Deliver claims insights, trend analysis, and financial-impact reports to senior leadership.
• Compliance
• Ensure adherence to U.S. maritime law, international conventions, insurance regulations, and global compliance standards.

Education & Credentials:

Bachelor’s degree in finance, business, or risk management (or equivalent experience).

Preferred certifications: CPCU, AMIM, ARM/ARM-E, AIC, RIMS-CRMP, ARe, or similar.

Experience:

10+ years of experience in marine, logistics, or complex P&C claims, including leadership of claims teams.

Technical Skills:

Advanced proficiency with Microsoft Office Suite and collaboration tools (Excel, Outlook, PowerPoint, Word, Teams). Demonstrated experience with Risk Management Information Systems (RMIS) such as Riskonnect or similar claims systems, with a preference for AI-enabled tools. Strong familiarity with data analytics and reporting platforms.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

• Competitive pay with recognition programs 
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.

#LI-Hybrid