| Location | New York, NY |
| Salary | $147,100–$213,300 Per Year |
Director, Customer Supply Chain, Luxury Division
New York, United States
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The engine behind the beauty.
Getting 7 billion products to 150 countries is a complex puzzle. You won't just be tracking shipments. You'll be working with real-time forecasting, AI inventory systems, and automated warehouses across 180 global sites. Your focus? Moving products through 8 distribution channels efficiently, while figuring out how to strip carbon out of the entire process. It's highly technical, the pace is fast, and the expectations are high. If you like solving real operational problems at scale, youll fit right in.
Skills youll sharpen here
As well as these, LOréal employees are upksilled in AI fluency, data fluency, and critical thinking.
Inside the operation
test and learn environment where you are empowered to make high-stakes decisions in real time. We celebrate entrepreneurship, and agility is how we navigate the market.
Expect to work with AI, Big Data, and advanced robotics to build a predictive, ultra-connected supply chain.
drive economic performance while taking radical environmental responsibility. From running carbon-neutral warehouses to designing sustainable packaging loops, you'll actively reduce our planetary footprint.
We consistently rank in the Gartner Top 10 worldwide for our innovation and operational mastery.
Director, Customer Supply Chain, Luxury Division
New York, New York, United States
Job Title: Director, Customer Supply Chain, Luxury Division
Location: NYC - 10 Hudson Yards
Who We Are:
At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing products globally. Within North America Indirect Sourcing, the Content & Creation team manages key agency ecosystems, production/post-production services, marketing technologies, and emerging GenAI applications to support L'Oréal USA's portfolio of iconic brands.
What You Will Do:
As the Director of Customer Supply Chain, you will have responsibility for Retail Supply Chain strategic customers, oversight of free-standing store channel and consignment inventory channel allocation strategies. They will own key data analytics for Retail Supply Chain and interface with leaders within the customer organization, commercial organization, Supply Chain and Finance. The strategic objective of the role will be to optimize the flow of qualitative and quantitative information between L'Oréal Luxe and its retailers/retail channel management to improve planning and forecasting processes and making recommendations to the customer with regard to its supply chain processes (strategic collaboration, long term plan alignments, JBP support, sell-in/sell-out analytics, stock in trade insights, service, on shelf availability and general end-to-end Supply Chain collaboration)
Own stock in trade, on shelf availability and service metrics for assigned retailer/channels in order to provide recommendations regarding business tactics and vendor/retailer performance.
Support transverse reporting/analytics for Retail Supply Chain
Ability to lead cross functional onboarding of new channel, customer distribution and RSC initiatives.
Oversight of FSS channel allocation/replenishment activity including monitoring of inventory levels, allocation strategy in coordination with channel Marketing and Sales leads.
Act as a liaison between the Sales and Operations, Retail Supply Chain and upstream Operations, L'Oréal Luxe Supply Chain and Retailer supply chain.
Determine and implement priority of logistical initiatives with Retailers. Quantify business benefits and help drive efficiencies.
Develop customized strategies providing high customer service levels and reduced cost and long-term business value.
Responsible for the efficient flow of product from supplier to customers, ensuring clear communication of gaps / misses and planning remediation and recurrence prevention.
Participate and/or lead Logistics meetings with assigned accounts in person or via conference call.
Facilitate monthly KPI cross-functional team meetings with DC, Customer Service; Transportation and Deduction Resolution.
Publish reports to insure initiatives and executions are progressing as planned.
Evaluate and implement new initiatives requested by key account(s).
Involved in special projects in order to provide cost analysis and recommendations for continuous improvements (i.e., returns, replenishment, launches).
Presents divisional initiatives to customer and ensures timely execution of projects.
Performs employee evaluations and fosters employee development.
Develop and maintain strong business partnership with Sales, Demand Planning, Category management and the retailer.
Drive improved on time and fill rate performance, optimized inventory positions, help business short-term decisions and drive excellent on-shelf availability.
Support the development and execution of a vision for Supply Chain collaboration with critical retailers.
Ensure added value to the S&OP process, helping drive bottom up customer forecast provision via Sales leadership into the National Demand Plan, in collaboration with the US Planning team, into the Exec S&OP process.
Communicate effectively both internally and externally regarding issues and initiatives, building a collaborative environment where information is shared efficiently and effectively.
Oversee a three-pronged coordination:
End-to-End L'Oréal Operations to Luxe Retailer Supply Chain
L'Oréal Luxe Retail Supply Chain to L'Oréal Luxe Commercial teams.
L'Oréal Luxe Supply Chain to the Retailer or consignee Supply Chain
Normal expected travel is 15%- (Retailer field offices, actual retailer locations, L'Oréal and customer distribution facilities).
What We Are Looking For:
What's In It For You
Don't meet every single requirement? At LOréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.
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AI Charter: our pact
Why a Pact? At L'Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human.
View our AI Charter (opens in new window)
Related content
With commitment and resilience, site by site, our teams transitioned all of our operating offices, factories, research centres, stores and distribution centres world wide to renewable energy in 2025. This shows what can be achieved within our own footprint and is a major milestone for our teams, creating momentum for what comes next in our sustainability journey.
Gartner has released its 2026 Global Supply Chain Top 25 rankings, once again recognizing LOréal as a world-class leader for its operational excellence and commitment to building a resilient, sustainable, and consumer-centric supply chain.
What our people say
Supply Chain doesn't work alone..We are supported by an ecosystem of partners, suppliers helping us be more innovation, creative, constantly pushing our boundaries.
Gauthier - S&OP manager, La Roche-Posay
What we bring to the table
Please note: The exact benefits can vary depending on your country.
Our Share & Care commitment ensures you receive a competitive monthly salary that stands out locally, recognizing your contribution to our success.
Youll have access to medical coverage and a range of wellness resources, including mental health support, to ensure you feel your best.
From day one, you get full access to our global learning platform with over 10,000 courses to build the skills for your future career.
Find your perfect balance. We offer a hybrid work model and flexible arrangements, so you can manage your professional and personal life effectively throughout your career.
Get generous discounts on our entire portfolio of iconic brands and be the first to try our latest product innovations.
Enjoy a dynamic work environment designed for connection and growth. From modern, collaborative offices to exciting social events, youll be part of an ultra-connected network.
Think you'd be a great fit? We'd love to see you apply.
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