Director, Customer Partnerships

Director, Customer Partnerships

See What We’re All About

As the fastest-growing distributor of restaurant equipment,HVACand residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being yourfirst priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – checkout our culture!
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As the Director, Customer Partnerships (Internally known as PARTnership Builder),you willbuild and maintain relationships with our Platinum service company customersacross the country. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding service and follow-up. Initiative and autonomy are paramount to success in this role - own your time, your day, your success!

A Typical Day – It can be boiled down to building/strengthening relationships & driving results. 

• Sell Parts Town solutions and value proposition to a targeted customer base; owning the process and the results every step of the way.

• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with customers nationwide.
• Identify and develop new opportunities within our existing customers.
• Partner with the inside sales team, customer service, and others across the organization to best support our customers.
• Manage customer agreements, to include rebates and all other concessions, and work with senior level leaders at their organizations.
• Lead in-person and virtual customer meetings – bring along senior leaders and other stakeholders as appropriate.
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships, etc.).

To Land This Opportunity

• You have 2-5+ years of sales, business development, customer development or account management experience and an in-depth understanding of the consultative selling process.
• You want to WIN - self-motivated, passionate, and hungry to make a big impact!
• You describe yourself as proactive – taking initiative and following through are a must.
• You are resilient – you see rejection as an exciting challenge.
• You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection.
• You are comfortable presenting in front of groups, inclusive of customers as well as your peers up to the most senior leaders of our organization.
• You have fantastic communication skills & you’re proficient in English (verbal and written).
• You are technologically savvy and a quick study with computer-based programs, web and APP based technology, and enterprise systems. Microsoft proficiency is a must; bonus points if you’re comfortable with Salesforce!
• You can accommodate up to 40% travel nationwide.

About Your Future Team

Our Service and Distribution Segment runs hard, super-fast, and almost always with our hair on fire!  We work hard to deliver on our lofty goals and we expect everyone on our team to give their best efforts...we are not fans of “taking plays off” in the course of the day.  Rest assured, we like to have fun along the way – fun is imperative - and we have our fair share.  Buckle up, teammate – you are in for the ride of your life!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $77,539.27- $115,833.79annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.