Position: Server, Dinner Shift
Reports to: General Manager
Position Summary:
Guide guests through the menu, take and process orders, and ensure a high standard of service and presentation. Create moments for our guests as they experience Hive!
Menu Knowledge:
- Have extensive knowledge of food and beverage offerings.
- Guide guests through the menu, answer questions, suggest items, and up-sell.
Order Management:
- Take and enter orders into the POS system accurately.
- Check IDs for guests under 30.
- Maintain accurate financial records, including discounts and guest info.
Guest Interaction:
- Ensure food and beverage quality meets guest expectations.
- Package and deliver take-home items.
- Communicate guest feedback and complaints to management.
Service Area Maintenance:
- Ensure tables are set with polished glassware, flatware, china, and napkins.
- Keep tables and surrounding areas clean, respond quickly to spills.
- Manage table configuration for party sizes, perform pre-bussing, and restock as needed.
Safety and Hygiene:
- Follow sanitation and safety standards.
- Practice safe food handling, storage, and handling procedures.
- Complete required training and maintain clean equipment.
Accountabilities:
- Produce accurate orders and meet sales goals.
- Develop repeat guest relationships through excellent service.
- Protect company assets with accurate cash handling and safe practices.
- Maintain a clean uniform and professional appearance.
Demonstrate teamwork, communication, and adherence to cleanliness and safety standards.
Benefits
- Positive, team-focused work environment that values balance and well-being.
- Opportunities for growth within the Hive Collective.
- 50% employee discount for you and immediate family.
- Paid holidays and PTO for full-time employees.
- No work on Sundays or major holidays.
- Health insurance options after 90 days of full-time employment.
- 401k with up to 3% match after 1 year of full-time employment.
Requirements:
Skills:
- Professional communication and social skills.
- Basic math, computer skills, and ability to read and understand English.
- Capable of lifting up to 50 pounds and standing for 5–7 hours.
Personal Traits:
- Strong organizational skills, attention to detail, and eagerness to learn.
- Ability to work in a fast-paced environment and handle additional tasks as assigned.
Working Conditions:
- Flexible scheduling required, including weekends and holidays.
- Awareness of potential hazards (cuts, burns, slips).
- Ability to work closely with other staff and adapt to a dynamic environment.