Short Description
Client Business Analyst (Office of Children, Youth and Families)
Location
The selected candidate must reside in Pennsylvania and be able to report to the office location at least two days per week.
Complete Description
Background
A highly skilled Business Analyst is needed to support current IT system development and maintenance while transitioning to a new statewide Child Welfare Case Management System (CW CM) in alignment with the Office of Children, Youth and Families.
Resources
The office will provide space and all necessary hardware, software, network connection, phone, and fax for daily use to complete assigned work items.
Role Objectives
- Manage specific components and/or initiatives that support IT systems and users.
- Support subject matter experts for the future Child Welfare Case Management (CW CM) System.
- Assist in managing functionality of IT systems currently overseen by the unit, which are anticipated to become part of the future CW CM solution.
- Responsible for supporting subject matter experts in developing user requirements, reviewing project deliverables, and performing user acceptance testing.
Role Requirements
- Plan, organize, prioritize, and manage multiple initiatives across the project team.
- Manage submission and tracking of system defects and change requests related to assigned system components.
- Provide regular status reports for projects and/or tasks as assigned.
- Manage work associated with addressing data quality needs identified by the program office.
- Review user requirements/user stories and functional specifications for system development, enhancements, or configuration.
- Responsible for compliance with standards and procedures specific to assigned initiatives.
- Build and maintain relationships with key stakeholders and customer representatives.
- Investigate and resolve business operational and software issues identified and reported by users.
- Communicate effectively with customers and software/hardware suppliers.
- Conduct meetings and/or follow-up sessions with stakeholders as needed.
- Assist in the Data Management Section as needed with tasks relevant to the CW CM initiative.
- Lead/facilitate meetings or workgroups in-person and/or virtually as assigned.
- Develop and facilitate presentations in-person and/or virtually as assigned.
- Develop responses to public/media/stakeholder/federal inquiries as assigned.
- Work in a team environment and travel as needed.
Skills and Experience Requirements
- 7 years' experience in developing business, functional, and user requirements for IT systems.
- 7 years' knowledge of business analysis process, principles, practices, and techniques.
- Knowledge of software development lifecycle with a focus on user requirements and UAT.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to work with diverse user groups.
- Fluency in English and the ability to be clearly understood over the phone.
- Experience performing similar work in the Child Welfare or other Human Services Field is highly desired.
- IIBA certification is desired.