Desktop Support Engineer (Tier 1 & Tier 2)

Job Details

• Location: Indianapolis, IN

• Duration: 6 months

• GBaMS ReqID: 10757756

• Experience Required: 2–4 years

• Primary Skill: Desktop Management – Infrastructure Services (IS)

• Keywords: ITSM, ServiceNow, Veeva Quality Docs

Role Description

• Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support

• Willingness to work evening/night shifts and provide on-call support for critical production issues

• Excellent troubleshooting skills

• Ability to maintain a high level of confidentiality and professionalism

• Ability to effectively prioritize and execute tasks

• Strong customer-service orientation

• Effective interpersonal and relationship-building skills

• Ability to learn new technologies and apply them to day-to-day support operations

• Basic knowledge of networking

• Knowledge of Windows cybersecurity management

Roles & Responsibilities

• Provide Tier 1 and Tier 2 support for various IT applications

• Provide basic PC hardware support

• Support Virtual Desktops, iPads, Printers, IGELs, and Servers

• Handle access requests

• Escalate issues to the appropriate teams and follow up through resolution

• Perform Windows workstation/server patching

• Manage Windows server/workstation cybersecurity

• Support day-to-day ITSM and ServiceNow activities

• Provide support related to Veeva Quality Docs as required