Deskside Support Technician L2

Iconma LLC

  • Memphis, TN
  • 15 days ago

    Highlights

    Responsibilities: Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects. This Deskside Level 2 position will support the world's largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations.

    Numbers & Facts

    LocationMemphis, TN

    Description

    Our Client, an IT Services and Consultant company, is looking for a Deskside Support Technician L2 for their Memphis, TN location.

    Responsibilities:

    • Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects.
    • This Deskside Level 2 position will support the world's largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations.
    • The Deskside Level 2 technician reports to a Cognizant Team Leader or Regional Service Manager but may also take direction from the supported customer as well.
    • The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player.
    • The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.
    • Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
    • Analyze, resolve, respond to, and document end user inquiries
    • Install desktop/Laptop software using approved tools
    • Troubleshoot operating system
    • Troubleshoot connection issues with LAN/WAN
    • Update tickets with accurate and timely records of work performed, and resolution detail
    • Maintain and contribute to a knowledge base
    • Coordinate hardware warranty repair
    • Escalate to 3rd party vendors when necessary
    • Responsible for raising and coordinating problem management issues
    • Perform additional tasks (end user/infra related) when required
    • Participate in projects

    Requirements:

    • Must have strong troubleshooting skills across multiple technologies
    • Strong understanding and skills in SLA, KPI Management
    • Must be able to walk long distances
    • Must be able to lift up to 50 lbs without assistance
    • Will often work in dirty, hot or cold environments.
    • May need to work while kneeling

    Why Should You Apply?

    • Health Benefits
    • Referral Program
    • Excellent growth and advancement opportunities

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