Deposit Operations Specialist

The Deposit Operations CIF Specialist ensures that the department's daily functions are completed accurately and within established timeframes in support of Deposit Operations objectives. Key responsibilities include reviewing address, telephone number, and interest rate maintenance reports; completing required maintenance for customer accounts and debit cards in the core system; reviewing and processing returned mail; reconciling transactions processed through various applications; and reviewing the New Deposit Accounts report. The role also includes reviewing checks submitted through Mobile Deposit and Remote Deposit Capture and evaluating items identified as potentially suspicious by the Bank's fraud detection system. The Deposit Operations CIF Specialist must remain current on all policies and procedures applicable to departmental functions and consistently adhere to established requirements.

Essential Duties and Responsibilities:

• Review of the New Deposit Accounts report.
• Review address and telephone number reports daily.
• Review the Interest Rate Maintenance report daily.
• Process dormant accounts in accordance with established procedures.
• Process customer account maintenance, including, but not limited to, interest rate and product changes, account activation, officer code updates, transfer setups, and the placement and release of holds.
• Process returned mail.
• Activate debit cards; process temporary limit increases and decreases; place travel alerts; reset PINs; and assist branches and departments with debit card inquiries.
• Review accounts flagged in the core system for excessive transactions.
• Process fee reversals.
• Assist with daily balancing activities.
• Process Online Transaction Entries (OTE).
• Prepare outgoing mail.
• Review and approve checks deposited through the Mobile Deposit and Remote Deposit Capture applications.
• Review checks identified as potentially suspicious by the Bank's fraud detection system and ensure that the verification process is completed accurately.
• Process Reg E claims.
• Provide support to branches and departments as needed.
• Assist the Manager with special projects assigned.
• Perform other duties and tasks assigned.

MEMBER FDIC/EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/DRUG FREE WORKPLACE