The Deposit Operations Officer is responsible for managing the day-to-day operations of a banks deposit accounts, ensuring the accuracy and efficiency of transactions, maintaining compliance with banking regulations, and providing support to retail and commercial banking staff regarding deposit products and services, all while overseeing the overall smooth functioning of the deposit operations department
Administrative/HR duties for self, i.e. complete assigned training, update/maintain HR required recordkeeping.
Administrative/HR duties for junior staff, i.e. training, counseling, mentoring as needed for junior staff, report any team staffing issues as needed to supervisory/management level, manage team morale, etc.
Prepare daily reconciliation of general ledger and affected accounts.
Prepare any required management reporting as assigned.
Manage job assignments and work schedules of assigned duties.
Stay aware of indicators/red flags, which may necessitate reporting to BSA/FCC Dept.
Communicate any issues encountered, operational or regulatory, to supervising management for providing status information and coordination of resolution.
Comply with Bank's operational and security procedures/policies and regulatory requirements are adhered to the performance of assigned duties.
Interact with others in a professional, clear manner to communicate key points. May include, but not limited to, other management, consultants, auditors, examiners, vendors.
Deposit Support:
Escheat - Inactive & Dormant
Regulation O
Cash management, Fedline, Cashier's Checks
Reconciliation/Certification of Deposit Operations controlled/own accounts
IOLTA, Bankruptcy Accounts
W-8BEN, W-9 corrections (B notices), Back-up withholding reporting/filing
Address Change - verification/notification
Operations Support/Payment/EFT
Canadian Check Collection
Fraudulent/Error/Unauthorized Transactions Claims - Collections
Reg E Claims Resolution
Debit Card maintenance, including network notification of compromise
ATM & Mobile deposit monitoring; reject, acceptance & hold decisioning
Suspect check system monitoring; ownership of filtering/criteria/spec setting for monitoring system; and decision of pay or return on suspect
Exception item processing
Support C&I: monitoring/reviewing of RDC of C&I client accounts
Deposit Servicing
Branch GL certification review
Branch operations exception/out of spec activity review, includes but not limited to Reg D, Chargebacks, Branch Cash Limits, etc.
Administer IRA accounts
Verification of Deposits
Returned Mail Handling
Support Treasury for Brokered/Institution Deposit Account Onboarding and Processing of CDARS & ICS accounts onboarding on vendor system
Deposit Operations Support Advisors
Call Center for primarily branch (Retail Banking), but also for all business units, on questions related to policies, procedures, and regulations
Support for Retail Strategy in development of new products and services and strategy by acting as coordinator between IT and Legal
Spec/work requests and testing for: creation and changes and deletions to Core, BPM, and Beni
Coordination with Compliance
Executive management reporting
Support Deposit Services, QA teams
ChexSystem audit coordination
The salary range for this full-time position is $23 Hourly - $27 Hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.