Position Summary: The Dental Patient Services Representative Level II works on a regular basis as part of the front desk team. As one of the primary receptionists, the Dental Receptionist provides excellent, attentive customer service and provides day-to-day direction for the Level I receptionists and assigned interns or volunteers.
Program Specific Essential Duties and Responsibilities:
- In the absence of the Sr. Practice Manager-Dental, provides day-to-day direction for the Level I patient services representative and assigned interns or volunteers to ensure efficient, effective front desk operations.
- Trains staff and assists with the on-going competencies of the front desk staff when requested.
- Maintains provider schedules to ensure patient access.
- Generates schedules, processes schedule changes and handles template changes as necessary.
- Responds and follows-up on patient issues as directed.
- Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls.
- Identifies need for translation services to facilitate patient visit
- Accurately utilizes SDK computer registration system.
- Advocates for patients and work with highly sensitive/confidential information
- Has knowledge of Health Center services and payment policies.
- Codes encounter form using ICD10 book. Enters codes and diagnosis in computer and charges all encounters for billing.
- Participates in problem solving activities within the department and Health Center.
- Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and providing information about all FHCW services.
- Responsible for collection of co-pays and patient balances at the time of service.
- Understands types of insurance, verifies insurance ·
- Oversees and assesses patient wait time. Handles information in confidential manner
- Initiates/completes specialized documentation
- Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and x-ray/lab results.
- Obtains prior approvals for visits
- Any and all other duties as assigned.
Qualifications and Education Requirements:
One of the following combinations of education and employment experience must be met in order to be considered for the position:
Education
And
Experience
High School Diploma/GED required. Graduate of a medical office administration program or Associates degree preferred.
Two years of experience in a dental office including insurance verification, payment plans, provider schedules, data entry, and receptionist duties required.
- Bilingual in English and another language appropriate to the patient population preferred, but not required.
- Preferred candidate will have completed Medical Office Administration certification program.
- Must possess good organizational skills and the ability to adhere to scheduling and billing deadlines. Proven ability to work independently, with minimal supervision.
Monday- Friday; 8:30am-5:00pm with a possibility working to 6:00pm.