Delivery Manager (Raleigh, NC)

Who We Are

Magnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnits integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

As a Delivery Manager (DM) within Global Business Services, you will lead the daily operations and strategic delivery execution for designated client accounts. You'll manage and develop account teams, oversee client delivery excellence, and drive productivity while maintaining team engagement. This role is crucial to ensuring client satisfaction, maintaining contractual compliance, and supporting the overall success of our workforce solutions.

Location

This role requires working a hybrid schedule onsite in Raleigh, NC.

The amount of days working onsite is TBD (possibly 1 day per week)

Key Responsibilities

• Team Leadership and Operations Management
• Lead and develop a high-performance team of Consultants and Senior Consultants, ensuring effective coaching, training, and performance management.
• Ensure team members are effectively managed and engaged day-to-day regardless of location
• Oversee HR management responsibilities including performance improvement plans, and compliance with employment laws and internal policies.
• Inspire and mentor direct reports, fostering a culture of collaboration, accountability, and continuous improvement
• Identify development opportunities, lead training initiatives, and support career growth
• Conduct regular team huddles focused on capacity planning, workload distribution, improving productivity and resolving day-to-day operational issues.
• Act as an escalation point for delivery challenges, addressing team or client issues with urgency and professionalism.

Program Delivery and Compliance

• Ensure seamless execution of contingent workforce services including requisition fulfillment, onboarding/offboarding, payrolling, IC compliance, SOW management, and co-employment risk mitigation.
• Ensure all delivery activities adhere to internal policies, legal regulations, and client-specific requirements
• Monitor program metrics and KPIs to ensure timely delivery, quality outcomes, and service level attainment
• Contribute to client QBRs, Internal Account Reviews, and the development of Quarterly Business Development Plans.
• Collaborate with the Program Manager and Director of Client Services on introducing new services and scaling up as needed.
• Participate in strategic planning, forecasting, and monitor the team's delivery according to plan forecasts.
• Oversee supplier performance through data analysis and Magnit's Supplier Scorecard methodology, ensuring high-quality service delivery across vendors.

Stakeholder Engagement & Communication

• Foster stakeholder relationships through regular engagement, transparent communication, and a partnership-driven approach.
• Communicate insights and updates across internal and external teams to align strategy, drive transparency, and influence decision-making
• Champion the "One Team" field steering initiatives to align objectives across client sites and internal teams.

Process Improvement and Optimization

• Collaborate cross-functionally with product, financial operations, and other internal teams to ensure optimal program performance.
• Identify and implement operational account improvements by leveraging internal best practices and collaboration with colleagues at other client locations.
• Drive efficiency and service excellence through continuous evaluation of workflows, metrics, and feedback loops.
• Identify process inefficiencies and implement enhancements for improved performance and scalability

What You Will Need

• Bachelor's degree or relevant experience
• 5+ years of experience in client services, staffing/MSP, HR, or recruitment, including 3+ years in a people management role.
• Deep understanding of the contingent labor lifecycle, vendor management systems (VMS), and supplier performance.
• Experience working with large enterprise clients (Fortune 500/1000) and employment compliance practices.
• Demonstrated success in leading operational teams, managing escalations, and driving service excellence.
• Proficiency in MS Excel and strong skills in strategic thinking, analytics, and problem solving.

Compensation

Salary range is $90,000-$100,000 USD annually.

Salary rates are based on experience, skills, and geographical location.

What Magnit will Offer You

At Magnit,you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn't for you

Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.

https://magnitglobal.com/us/en/privacy-notice.html