Delivery Manager

The Delivery Manager will have lead client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives. This role is responsible for a portfolio of customers within the Professional Services team. The DM will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects. He/she will also partner directly with key business partners (Sales, Finance, Engineering, QA) to manage projects. The Delivery Manager will be responsible for a number of projects and act as a key interface point between Benefitfocus and our Employer and Carrier customers.

Key Responsibilities Include:

• Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization s project management framework
• Managing project intake into the portfolio
• Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members
• Ensuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plans
• Facilitating requirements gathering discussions and business process changes
• Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations
• Effectively managing expectations of stakeholders involved in a project
• Ensuring all projects are being run in accordance with the Benefitfocus Way
• Providing input to Project Office on implementation best practices and processes
• Effectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensus

Key Competencies:

• Proven leadership skills and ability to direct and manage team members in a matrix environment
• Ability to articulate value for each implementation
• Ability to recognize and understand client business issues and guide solutions
• Resourcefulness: ability to examine all possible options when resolving a problem
• Exceptional Client Relationship Management: ability to identify new opportunities and strengthen relationships with clients
• Excellent organizational skills; detail- and deadline-oriented
• Strong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership

• Bachelor s degree required
• PMP certification desired
• Experience managing SaaS projects in a lead role (minimum 5 yeas experience)
• Consulting/systems integration implementation experience
• Proficiency in MS Project, Excel, Outlook, Powerpoint, Visio
• Knowledge of benefit plans/structures is a plus
• Ability to travel, as needed, to visit clients during the project lifecycle