Delivery Field Supervisor

Resource Innovations is seeking an experienced Field Supervisor to join our growing team. As Field Supervisor with Resource Innovations, you will oversee a team of field staff responsible for delivering appliances to customers through the Energy Savings Assistance Main Program. This role ensures field operations are completed safely, efficiently, and accurately while meeting program requirements, quality standards, and production goals.

The Field Supervisor provides day-to-day leadership, coaching, training, and support to field staff while monitoring performance and identifying opportunities to improve processes and productivity.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Essential Functions

• Supervise, coach, train, and mentor field staff to achieve productivity, quality, and customer service goals.
• Review daily schedules, routing, and appointments to support efficient field operations.
• Monitor team performance and provide regular updates to the Senior Manager.
• Conduct daily safety and production tailgate meetings and monthly safety trainings.
• Perform quality assurance audits and ride-alongs to ensure compliance, accuracy, and service quality.
• Ensure required enrollment and appliance delivery documentation is complete, accurate, and obtained timely.
• Address customer service concerns and escalate issues to the Senior Manager as appropriate.
• Identify process improvements and implement effective methods to enhance team performance and operational efficiency.
• Facilitate team meetings in the absence of the Senior Manager.
• Maintain a strong focus on workplace safety and ensure staff follow all applicable safety policies and procedures.
• Perform other duties as assigned.

Safety

• All employees are expected to work safely, follow all applicable safety policies and procedures, and contribute to a work environment that promotes the health and safety of themselves and others.