Cadence, Communication Skills, Computer Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Driver's License, Establish Priorities, Finance, Incentive Programs, Multitasking, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Price Quotes, Public/Media/Press/Analyst Relations, Purchasing/Procurement, Resolve Customer Issues, Revenue Growth, Sales, Telephone Skills, Time Management, Writing Skills
Job Description
At Antwerpen Auto Group you will be responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their goal is to generate sales appointments and drive customers to the dealership. The Sales Agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The Sales Agent's responsibility is to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.
Reach Out to Linda Peters
410-459-1780 cell
Full-Time Employment
Salary - Yearly $30,000.00 to $80,000.00
Qualifications
- Valid Driver's License and good driving record
- Ability to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously
Responsibilities
- The Sales Agent responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle
- Their goal is to generate sales appointments and drive customers to the dealership
- Handle internet inquiries and phone calls, establishing contact and a great first impression with our customers
- CRM software to manage the initial guest engagement process
- This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs
- Answer inbound phone calls, internet inquiries, and chats
- Provide guests with timely, relevant responses to address customer questions and needs
- Generate sales and acquisition appointments
Duties and Responsibilities:
- Answer inbound phone calls, internet inquiries, and chats
- Provide guests with timely, relevant responses to address customer questions and needs
- Facilitate providing guests price and purchasing information
- Provide payment options and quotes
- Generate sales and acquisition appointments
- Manage organizers to stay up to date with follow up of all active guests
- Adhere to specific outreach cadence required for new inquiries
- Maintain a thorough understanding of KPIs
Preferred:
- Minimum 1 year dealership sales focused experience
- Able to set priorities, multi-task, and achieve goals
- Ability to perform in a fast paced environment
- Ability to work on a team
- Exceptional communication skills, both written and verbal
- Highly proficient in verbal phone skills
- Ability to establish and maintain strong internal and external relationships
- Strong organizational and time management skills
- Must be adaptable to change
- Proficient using a computer
- Evening and weekend schedule availability required