Datacenter FieldOps Technician

Pay Range: $20.00hr - $25.00hr

Job Overview:

The Datacentre FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex industry problems.

Job Duties and Responsibilities:

• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.
• Manage assets, auditing, and daily work logs/ticket tracking.
• Provide smart-hands assistance within specified SLA response times (on-call duties may apply).
• Maintain a safe and secure operating environment and report violations.
• Maintain detailed documentation and record keeping.
• Follow site security protocols, badging requirements, and data protection procedures.
• Ensure proper logging, securing, and documentation of media storage devices.
• Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
• Coordinate equipment/material receiving, shipping, and RMA processing.
• Provide vendor and security escorts as needed.
• Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.
• Support standard and emergency operating procedures for the data center.
• Provide status reporting on service availability, performance, and capacity utilization.
• Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
• Coordinate equipment installation and delivery schedules per project plans.
• Perform on-call duties as needed.
• Perform basic copper termination.
• Mount and install racks, patch panels, fiber optic hardware, and grounding.
• Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.
• Install various fiber connectors (LC, Client, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.
• Terminate simplex and duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.
• Install fan-out kits including buffer tubes.
• Calculate end-to-end loss budgets per TIA/EIA standards.
• Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).
• Perform testing using OTDR, Fluke, and EXFO.
• Troubleshoot network issues using OTDR.
• Perform mechanical and fusion splicing with all fiber cable types.
• Perform building entrance splices, maintenance space, and direct buried splices.

Additional Requirements:

• Self-motivated, positive, professional, and proactive in process improvements.
• Promote company culture and mission.
• Proficient with required tools.
• Act as company liaison with customer representatives.
• Strong problem-solving, critical thinking, and communication skills.
• Willingness to travel as needed.

Education, Certification, License, and Skill Requirements:

• High School diploma or GED equivalent.
• Proficient with listed tools.
• Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).
• Experience in testing and troubleshooting MMF and SMF systems (OTDR and PMLS).
• 3+ years of experience required; 3-5 years of fiber experience preferred.
• Preferred industry certifications (Corning/FOA).
• Preferred data center installation experience.
• Preferred mechanical and fusion splice experience.
• Preferred OSP / confined space entry experience (splicing).
• Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to work at heights, off ladders, and in confined spaces.
• Ability to lift up to 50 pounds and move up to 75 pounds.
• Ability to utilize good color vision, read small print, and recognize audible signals.