CMDB / ServiceNow Configuration Analyst HTC Global Services Inc
Austin, TX1 day ago
- Full-time
- Employee
Highlights
Enterprise scope includes data platforms (Oracle RDBMS, Informatica PowerCenter, Azure Data Lake Storage, Databricks, SaaS platforms, SQL Server Cluster), Microsoft 365 (Exchange email, SharePoint, OneDrive, Teams), Contract Lifecycle Management (CLM) and Legal systems, core business applications, file shares, archives, and backups. Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities.
Numbers & Facts
| Location | Taylor, TX |
| Industry | Computer/IT Services |
| Salary | $51.72–$65.51 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American organization that operates Texas's electrical grid, the Texas Interconnection, which supplies power to more than 25 million Texas customers and represents 90 percent of the state's electric load. Our client is the first independent system operator (ISO) in the one of nine ISOs in North America. Our client works with the Texas Reliability Entity (TRE), one of eight regional entities within the North American Electric Reliability Corporation (NERC) that coordinate to improve reliability of the bulk power grid. Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities.
Job Title: Data Governance Analyst
Location: Taylor TX 76574
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
- Implement and administer Data Governance, Information Governance, and Records Management policies and controls across enterprise systems and data platforms.
- Manage metadata in data catalogs, ensure data quality and lineage, coordinate with data stewards, apply retention labels and access policies, support legal holds and electronic discovery (eDiscovery), and ensure compliance with legal, regulatory, and corporate requirements.
- Enterprise scope includes data platforms (Oracle RDBMS, Informatica PowerCenter, Azure Data Lake Storage, Databricks, SaaS platforms, SQL Server Cluster), Microsoft 365 (Exchange email, SharePoint, OneDrive, Teams), Contract Lifecycle Management (CLM) and Legal systems, core business applications, file shares, archives, and backups.
Job Duties:
- Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the client culture.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Contributes to specific objectives and outcomes as directed.
Additional Job Duties:
Data Governance Specialist 1:
- Apply retention and sensitivity labels in Microsoft 365 using Microsoft Purview per established playbooks
- Follow and assist with organizational policies and best practices for records management
- Maintain and update Records Retention and destruction schedules compliant with all applicable laws and regulations
- Manage, monitor, and track official records of any media throughout their lifecycle
- Carry out procedures for and enforcement of any holds on records destruction because of tax, legal, or operational reasons
- Document standard operating procedures and user guides for records management processes
- Coordinate with IT Department regarding the management of electronic records and maintenance of records management software
- Coordinate with Security regarding classification, security, protection, and destruction of records including off-site storage and retrieval
- Update business glossary entries and required metadata fields (owner, classification, retention, lineage) in the enterprise catalog
- Maintain accurate and complete metadata for data assets across enterprise systems
- Follow best practice procedures, guidelines, and standards for recordkeeping and classification of physical and electronic records
- Document data lineage and data flows for governed assets
- Ensure metadata quality and consistency across systems
- Run scheduled access reviews with Identity teams; validate least-privilege and Segregation of Duties (SoD)
- Execute routine access control validations and report exceptions
- Support implementation of security classifications and access policies
- Assist with access requests and permission management
- Track and document access control exceptions and approvals
- Assist with legal hold issuance, custodian notices, and data collections with Corporate Legal
- Support eDiscovery activities under guidance of senior team members
- Respond to data subject requests and compliance inquiries
- Track compliance with regulatory requirements and corporate policies
- Maintain audit logs and compliance documentation
- Execute data quality checks and log defects, track remediation status
- Support domain stewards with governance activities
- Participate in data quality improvement initiatives
- Assist with data stewardship coordination across departments
Data Governance Specialist 2:
All the above, plus:
- Configure retention-label policies and auto-apply rules in Exchange, SharePoint, OneDrive, and Teams (beyond applying labels)
- Implement and maintain Data Loss Prevention (DLP) policies across Microsoft 365 platforms
- Set and implement organizational policies and best practices for information governance
- Coordinate with IT and Security teams to deploy governance controls across systems
- Translate policy requirements into technical configurations
- Monitor policy effectiveness and recommend adjustments
- Operate eDiscovery: matter creation, scoping, collections, review sets, exports, and audit logging (beyond assisting)
- Lead legal hold implementation and custodian communication
- Manage end-to-end eDiscovery workflows for routine matters
- Support Data Subject Access Requests (DSAR) with search, collection, and redaction workflows
- Coordinate with Corporate Legal on litigation support and regulatory inquiries
- Ensure defensibility and chain of custody for legal matters
- Maintain required catalog metadata and lineage; build validations and completeness reports (beyond updating entries)
- Identify who is responsible and accountable for managing records and data within the organization
- Develop automated metadata quality checks and reporting
- Establish metadata standards for assigned domains or repositories
- Train records coordinators and domain stewards on metadata management procedures
- Run quarterly access reviews; manage exceptions and waivers with approvers (beyond scheduled reviews)
- Coordinate with Security regarding classification, security, and protection of records and data
- Implement and monitor segregation of duties controls
- Develop access governance reports and dashboards
- Ensure compliance with least privilege access principles
- Translate business rules into data quality checks; file and track remediation tickets (beyond executing checks)
- Routinely communicate with all departments regarding records management and data governance issues and changes
- Train records coordinators and data stewards from each department on procedures and guidelines
- Support and instruct client departments and their personnel regarding management of documents and data
- Remain current with archival record management technology, legislation, and policies
Technical Skills:
- Hands-on Microsoft Purview (records, DLP, eDiscovery)
- Working knowledge of Oracle RDBMS/Informatica PowerCenter and Azure Data Lake
Storage/Databricks data flows:
- Strong SQL; ability to read pipeline specifications and semantic models
- Experience with data cataloging and metadata management tools
- Understanding of data classification, retention, and privacy requirements
- Proficiency with governance workflow and ticketing systems
Additional Preferred Qualifications:
- Certification in Records and Information Management (CRM, IGP, CIP)
- Advanced Microsoft Purview or eDiscovery certifications
- Experience in utility, energy, or critical infrastructure sectors
- Knowledge of privacy frameworks (GDPR, CCPA, BCSI, CEII)
- Familiarity with NERC-CIP or other regulatory compliance requirements
- Experience with data lineage and catalog integration
- Understanding of data governance frameworks (DAMA-DMBOK, DCAM)
- Strong analytical skills for translating policies into technical implementations
- Excellent communication skills for training and stakeholder coordination
- Ability to independently manage governance domains or repositories
- Project coordination skills for implementing governance initiatives
- Problem-solving capability for addressing governance challenges
- Collaborative approach to working with cross-functional teams.
Experience:
- Requires minimum 2 years (5 years for senior) job related work experience in excess of degree requirements
Education:
- Bachelor's Degree : in information management, Library Science, Business Administration, or related field, OR equivalent combination of education and experience (Required) (OR)
- A combination of education and experience that provides equivalent knowledge to a major in such fields is required.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Similar Jobs