CMDB / ServiceNow Configuration Analyst

HTC Global Services Inc

Austin, TX
1 day ago

Full-time
Employee

Highlights

Job Title :Configuration Management Database (CMDB) Analyst Position Overview Help maintain the integrity and reliability of a ServiceNow Configuration Management Database (CMDB) that supports critical IT Service Management processes. This role focuses on CMDB administration, data quality, discovery, reporting, and configurat...

Numbers & Facts

Location	Austin, TX
Job Type	Full-time, Employee
Industry	Computer/IT Services
Company Size	1,000 to 1,499 employees
Year Founded	1990
Website	https://www.htcinc.com/

Description

Job Title :Configuration Management Database (CMDB) Analyst

Position Overview

Help maintain the integrity and reliability of a ServiceNow Configuration Management Database (CMDB) that supports critical IT Service Management processes. This role focuses on CMDB administration, data quality, discovery, reporting, and configuration management operations.

What You'll Do

Administer and maintain the Configuration Management Database (CMDB)
Support CMDB provisioning and de-provisioning requests in accordance with SLAs
Perform CMDB health checks, de-duplication, data cleanup, and reporting
Manage the CMDB Health Dashboard administration
Create and maintain custom and out-of-the-box integrations
Support ServiceNow Discovery and ongoing CMDB maintenance
Review CMS-related issues impacting incidents and change outcomes
Ensure CMDB data supports Change, Incident, and Problem Management processes
Maintain CI relationships, CMDB ownership processes, and Asset Lifecycle Management data

Required Qualifications

3 years of experience with Configuration Management Health and Data Management
3 years of experience with Configuration Management Database (CMDB)
3 years of strong verbal and written communication skills
2 years of experience with IT Asset Management (ITAM)
2 years of experience with Common Service Data Model (CSDM)
2 years of experience with IT Service Management (ITSM) and ITIL practices
1 year of experience with IT Operations Management
1 year of experience with ServiceNow Discovery

Preferred Qualifications

3+ years of experience with IT Service Management and ITIL practices
Demonstrated attention to detail
Understanding of vendor, contract, software license, and asset relationships within a CMDB
ITIL Foundation or ITIL Practitioner certificatio

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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About Company

Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.