Data Entry Specialist

Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics. Provide front-line contact center employees guidance and direction for scheduling and time off processes.

We are seeking a Data Entry Specialist for a client in San Antonio.
 
Job Duties:

Use Workforce management tools to support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
Provide front-line contact center employees guidance and direction for scheduling and time off processes.
Monitor contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.
 
Requirements:

2 years of data entry experience
Calendar or scheduling experience
Good verbal and written communication skills
Experience with NICE or a similar platform is a plus
Experience in workforce management within a contact center environment is a plus