Data Center Technician

Details:

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!

Hardware & Rack Operations:

• Install, remove, and replace: Servers (rack mount and blade), Network devices (switches, routers, firewalls), Storage arrays
• Identify hardware components: CPUs, RAM, NICs, HBAs, power supplies, disks
• Perform rack & stack following standard layouts and weight distribution
• Basic troubleshooting of failed components (LED codes, error indicators)

Cabling & Physical Connectivity

• Install and manage: Fiber (LC, SC) and copper (Cat5e/Cat6/Cat6a)
• Follow labeling standards and structured cabling practices
• Trace cables end to end using documentation or tone testers
• Maintain airflow and cable management (front to back discipline)

Power & Environmental Systems

• Safely work with: A/B power feeds, PDUs (intelligent and basic)
• Understand power concepts: Single phase vs three phase (basic), Voltage, amperage, load balancing (foundational)
• Identify and escalate environmental issues: Hot spots, Humidity or temperature alarms

Network & System Basics

• Basic understanding of: IP addressing (IPv4 fundamentals), VLAN concepts, Link lights and port statuses
• Connect devices to correct: Switch ports, Redundant network paths
• Console into devices when instructed (serial, iLO, DRAC, IPMI)
• Incident Response & Troubleshooting
• Follow runbooks and SOPs with minimal supervision
• Perform guided troubleshooting: Power cycle equipment safely, Replace FRUs (Field Replaceable Units), Verify restoration of service indicators
• Know when to escalate to L3 / remote engineers

Ticketing & Documentation

• Update tickets accurately with: Actions taken, Timestamps, Photos (rack, serial numbers, cabling)
• Follow change management procedures
• Maintain attention to detail during audits and inventory checks

Customer & Remote Support Interaction

• Act as hands and eyes for remote engineers
• Communicate clearly over: Ticket systems, Phone or chat during live incidents

Data Center Safety

• Follow ESD (Electrostatic Discharge) procedures
• Safe lifting practices (servers, UPS components)
• Awareness of: Electrical hazards, Locked cages and access controls