CPU (Central Processing Unit), Change Management, Communication Skills, Detail Oriented, Environmental Issues, Equipment Replacement, Ethernet Cable, Firewalls, Hardware Components, Host Bus Adapter (HBA), IP Addressing, IPMI (Intelligent Platform Management Interface), IPv4, Identify Issues, Incident Response, Load Balancing, Network Operations Center, Network Routers, Network Switching, Online Chat, Standard Operating Procedures (SOP), Training/Teaching, VLAN (Virtual Local Area Network)
Details:
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!
Hardware & Rack Operations:
- Install, remove, and replace: Servers (rack mount and blade), Network devices (switches, routers, firewalls), Storage arrays
- Identify hardware components: CPUs, RAM, NICs, HBAs, power supplies, disks
- Perform rack & stack following standard layouts and weight distribution
- Basic troubleshooting of failed components (LED codes, error indicators)
Cabling & Physical Connectivity
- Install and manage: Fiber (LC, SC) and copper (Cat5e/Cat6/Cat6a)
- Follow labeling standards and structured cabling practices
- Trace cables end to end using documentation or tone testers
- Maintain airflow and cable management (front to back discipline)
Power & Environmental Systems
- Safely work with: A/B power feeds, PDUs (intelligent and basic)
- Understand power concepts: Single phase vs three phase (basic), Voltage, amperage, load balancing (foundational)
- Identify and escalate environmental issues: Hot spots, Humidity or temperature alarms
Network & System Basics
- Basic understanding of: IP addressing (IPv4 fundamentals), VLAN concepts, Link lights and port statuses
- Connect devices to correct: Switch ports, Redundant network paths
- Console into devices when instructed (serial, iLO, DRAC, IPMI)
- Incident Response & Troubleshooting
- Follow runbooks and SOPs with minimal supervision
- Perform guided troubleshooting: Power cycle equipment safely, Replace FRUs (Field Replaceable Units), Verify restoration of service indicators
- Know when to escalate to L3 / remote engineers
Ticketing & Documentation
- Update tickets accurately with: Actions taken, Timestamps, Photos (rack, serial numbers, cabling)
- Follow change management procedures
- Maintain attention to detail during audits and inventory checks
Customer & Remote Support Interaction
- Act as hands and eyes for remote engineers
- Communicate clearly over: Ticket systems, Phone or chat during live incidents
Data Center Safety
- Follow ESD (Electrostatic Discharge) procedures
- Safe lifting practices (servers, UPS components)
- Awareness of: Electrical hazards, Locked cages and access controls
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Stefanini International Holdings, Ltd.