Description
Join the dynamic team at Brivo as a Senior Data Center Technician, where you will play a critical role in building, maintaining, and expanding our global data center infrastructure. This position requires strong hands-on technical expertise in server hardware, Linux systems, storage, networking, and data center power infrastructure.
The ideal candidate is an experienced, self-motivated technician capable of independently troubleshooting complex hardware issues, leading equipment deployments, and maintaining high standards of operational reliability. You will collaborate with engineering, networking, and infrastructure teams to support mission-critical systems while mentoring junior technicians and improving operational processes.
This role offers the opportunity to work with enterprise-scale infrastructure, contribute to global expansion projects, and help shape the reliability and efficiency of Brivo's data center operations.
Key Responsibilities
- Lead the installation, configuration, maintenance, and decommissioning of servers, storage systems, and network equipment across global data centers.
- Assemble and troubleshoot server hardware, including motherboards, CPUs, memory, storage drives, RAID controllers, power supplies, and network interfaces.
- Perform rack installations, structured cabling, fiber connectivity, and power distribution while maintaining high standards of organization and safety.
- Monitor and manage rack power consumption, PDU utilization, cooling, and infrastructure capacity.
- Execute preventive maintenance and hardware replacement activities to ensure infrastructure availability.
- Independently diagnose and resolve complex server, storage, networking, and hardware failures.
- Utilize Linux diagnostic tools, BMC/IPMI, system event logs, and hardware monitoring platforms to identify and resolve issues.
- Perform root cause analysis (RCA) for hardware incidents and implement corrective and preventive actions.
- Coordinate with SRE, Network Engineering, and other teams during maintenance, incidents, and infrastructure upgrades.
- Escalate critical issues appropriately while maintaining clear communication and documentation.
- Lead server deployments, rack expansions, and infrastructure upgrades in existing and new data centers.
- Support capacity planning, including rack space, power requirements, cooling, and network connectivity.
- Coordinate equipment procurement, inventory tracking, vendor support, and hardware RMAs.
- Validate new installations against technical specifications, operational standards, and deployment requirements.
- Support domestic and international data center projects, including occasional travel.
- Develop, maintain, and improve standard operating procedures (SOPs), troubleshooting guides, and operational documentation.
- Mentor junior technicians and provide technical guidance on hardware troubleshooting, deployments, and maintenance.
- Identify opportunities to improve operational efficiency, automation, reliability, and equipment lifecycle management.
- Maintain accurate asset records and infrastructure documentation using DCIM and inventory management tools.
- Promote a culture of ownership, accountability, safety, and continuous improvement.
Skills, Knowledge & Expertise
- 4+ years of hands-on experience in data center operations, server hardware support, or enterprise infrastructure environments.
- Strong knowledge of enterprise server architecture, including CPUs, DIMMs, storage controllers, NVMe/SAS/SATA drives, and redundant power systems.
- Proficiency with Linux administration and troubleshooting, including command-line diagnostics, system logs, networking, and hardware monitoring.
- Experience troubleshooting hardware using BMC/IPMI, BIOS/UEFI, and vendor diagnostic tools.
- Working knowledge of networking fundamentals, including TCP/IP, Ethernet, fiber optics, transceivers, and structured cabling.
- Understanding of data center power distribution, including PDUs, A/B redundancy, rack power capacity, and cooling requirements.
- Experience with server installation, rack integration, break-fix maintenance, and hardware lifecycle management.
- Ability to independently prioritize and execute technical tasks with minimal supervision.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to safely lift and install equipment and work in an active data center environment.
- Willingness to participate in scheduled maintenance windows, on-call support, and occasional domestic or international travel.
- Experience supporting large-scale Linux infrastructure, distributed storage systems, or Kubernetes environments.
- Familiarity with hardware provisioning and automation tools such as PXE, Matchbox, Ansible, or similar technologies.
- Experience with DCIM and asset management platforms such as Nautobot or NetBox.
- Knowledge of storage technologies, including RAID, Ceph, and enterprise storage architectures.
- Experience with infrastructure monitoring, capacity planning, and hardware reliability analysis.
- Familiarity with server manufacturers such as Dell, HPE, Supermicro, or similar enterprise platforms.
- Experience leading data center deployments, migrations, or infrastructure expansion projects.
- Relevant certifications such as CompTIA Server+, Linux+, Network+, CCNA, or equivalent practical experience.