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Airside Experience Specialist Signature Aviation
Scottsdale, AZ2 days ago
- Full-time
Highlights
We are seeking an experienced Archer Operations Support Analyst to provide day-to-day operational support, administration, and maintenance of the RSA Archer GRC platform in a production environment. The ideal candidate will be responsible for platform monitoring, user access management, incident resolution, release support, data quality assurance, reporting, and stakeholder coordination.
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Management Consulting Services |
| Salary | $42.86 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, an IT Services and Consulting company, is looking for a RSA Archer GRC Production Support Analyst / Archer GRC Operations Specialist for their Phoenix, AZ/ Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Production support & incident management
- Production environment support
- Incident, service request, and problem management
- Monitoring jobs, integrations, and workflows
- Release support, patches, upgrades, and validation
- Root cause analysis and troubleshooting
- Governance, risk & compliance (grc)
- Strong understanding of GRC processes
- Risk, Compliance, Audit, and Security domain knowledge
- Governance and compliance best practices
- Stakeholder coordination across Risk, Compliance, Audit, and IT teams
- We are seeking an experienced Archer Operations Support Analyst to provide day-to-day operational support, administration, and maintenance of the RSA Archer GRC platform in a production environment. The ideal candidate will be responsible for platform monitoring, user access management, incident resolution, release support, data quality assurance, reporting, and stakeholder coordination. The role requires strong troubleshooting skills, GRC domain knowledge, and the ability to collaborate with Risk, Compliance, Audit, IT teams, and external vendors.
- Provide operational support and administration for the RSA Archer GRC platform.
- Monitor production jobs, workflows, integrations, and data feeds to ensure platform availability and performance.
- Manage user access, roles, and permissions using Role-Based Access Control (RBAC).
- Perform platform configuration updates and enhancements following change management processes.
- Handle incidents, service requests, and problem tickets through ITSM processes and tools.
- Support production releases, patches, upgrades, and post-deployment validation activities.
- Develop, maintain, and troubleshoot Archer reports, dashboards, and metrics.
- Perform data quality checks, reconciliation, and validation activities.
- Create and maintain operational documentation, SOPs, and support runbooks.
- Collaborate with Risk, Compliance, Audit, Security, and IT stakeholders to address business requirements.
- Work with Archer vendor support teams for issue resolution and platform improvements.
- Ensure adherence to governance, risk, and compliance standards and best practices.
- Participate in root cause analysis and continuous improvement initiatives.
Requirements:
- Top 3 skills required for this role
- RSA Archer GRC Platform Administration & Support
- RSA Archer / Archer IRM platform administration
- Platform configuration and maintenance
- User access management (RBAC)
- Reporting, dashboards, and metrics
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
- 3+ years of experience supporting RSA Archer or Archer IRM/GRC platforms.
- Experience with production support, incident management, and platform administration.
- Strong understanding of Governance, Risk, and Compliance (GRC) processes.
- Experience with RBAC, workflows, questionnaires, notifications, and data feeds in Archer.
- Knowledge of release management, change management, and ITIL processes.
- Excellent troubleshooting and analytical skills.
- Strong verbal and written communication skills
- 8.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
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