Accounting Policies, Billing, Brokerage, Cargo/Freight, Customer Escalations, Customer Support/Service, Data Entry, Documentation Review, Freight Forwarding, High School Diploma, Identify Issues, Microsoft Internet Explorer Browser, Payment Processing, Performance Metrics, Problem Solving Skills, Standard Operating Procedures (SOP), Systems Maintenance, Time Management, Trucking, United States Customs, Writing Skills
Position Summary
The Entry Writer position works within the CHB team
overseeing the accurate and timely submission of customs entries for clearance
of in-bound cargo through US Customs and facilitating the delivery of freight
to customers. The Entry Writer serves as a customer advocate, handles
escalations and must possess good customer service skills.
Responsibilities:
Essential Duties and Responsibilities
- Receive
and review documentation, input and transmit data for CBP release of
shipments.
- Follow
SOPs for each customer on the correct method and data required for
preparing an entry.
- Under
the guidance of the licensed broker or customer classify products
according to the HTSUSA
- Identify
products that are subject to PGAs
- Maintain
system task list to identify the status of every entry through each phase
of the CBP process
- Organize
their work to identify the status of every file through every phase of the
CBP entry process.
- Recognize
routine and non-routine transactions for reporting discrepancies to
management
- Responsible
for meeting KPI’s (Key Performance Indicators) for Import operations
- Manage
customs issues, such as holds and exams
- Handle
entry cancellations; IT/TE/IE moves as needed
- Handle
carnets and TIB entries
- Identify
and resolve issues that may result in delayed cargo release or final
delivery
- Report
all issues to customers and management affecting timely clearance and
delivery in a timely manner.
- Report
problem resolutions to management in a timely manner including suggestions
for problem avoidance in the future.
- Communicate
in writing or verbally with customers and manage all issues affecting
specific urgent shipments.
- Track
and trace shipments and coordinate with airlines, steamship lines, freight
forwarders and CFS on the availability of imported shipments
- Arrange
with trucking companies the pick-up and delivery of freight solutions to
simplify and expedite cargo flow.
- Handle
accounting processes as they apply to CHB including the issuance of
invoices to customers or overseas offices as well as the processing of
payment requisitions
Qualifications:
- High
School Diploma or GED required.
- 2-4
years of experience as an entry E or in customs brokerage operation
- Must
have sound knowledge of US Customs and Harmonized Tariff Codes,
familiarity with Free Trade Agreements (knowledge of CHB processes)
- IATA
Dangerous Goods Certificate and experience with Cargowise, a plus.
Salary Range : 45K-70K depending on experience